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BEAT LLC Help Desk Specialist IV in Rock Island, Illinois

Job Title: Help Desk Specialist IV

Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

Clearance: Secret

Certifications: CompTIA Security+CE

Education: N/A

Roles and Responsibilities:

  • Minimum seven (7) year experience.

  • Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.

  • Monitor backups and maintenance logs.

  • Answer calls or tickets to support end users with applications, hardware, software, and networking.

  • Create end user documentation and knowledge base articles.

  • Support server, common user applications, desktop services, and network connectivity and associated hardware.

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