Job Information
ESL Federal Credit Union Senior Teller - Chestnut Street (Bilingual English/ Spanish or Non Bilingual) in Rochester, New York
Description
Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.
Pay:
$21.17 per hour + 10% premium for bilingual positions.
Purpose of Position:
This position is accountable to effectively and efficiently process customer transactions in a branch environment, refer customers that may need guidance in identifying the right financial solutions which will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position will also take a leadership role in conducting and facilitating day-to-day teller line administrative functions and be the primary back up in the Assistant Branch Manager’s absence. In addition, this position is responsible to provide and support visible leadership around the key building blocks to ESL’s success.
Accountabilities:
Effectively and efficiently process customer transactions, refer customers that may need guidance in identifying the right financial solutions and take a leadership role in conducting and facilitating day-to-day teller line administrative functions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This includes:
Net Promoter Score target
Employee Satisfaction target
Satisfactory audits
Staying within individual teller difference guidelines
Assigned team sales lead measures as outlined in the sales performance reports supporting our three LOB’s
Engage in coaching in the absence of the Assistant Branch Manager following the published “Coaching Standards and Guidelines”.
Perform effective coaching with team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view.
Provide and support visible leadership around the key building blocks to ESL’s success including:
Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
Modeling ESL’s core values
Engaging in continuous self-development
Ensuring the ongoing development of talent in my area
Committing to helping employees reach their full potential
Supporting and ensuring employee understanding of policies and processes
Supporting the VolunCare Program
Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.
Qualifications:
High school diploma or High school equivalency diploma required
Minimum 6 months Teller experience required
1 year experience as a Teller preferred
Bilingual English/ Spanish speaking proficiency preferred
2-3 years comparable, supervisory or operational experience preferred
Proficient in PC applications
Strong verbal and written communications skills
People and team oriented
Proven record in achieving sales objectives
Maintains a high degree of flexibility in support of branch needs
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)