Rochester Housing Authority Senior Housing Specialist in Rochester, New York
TYPICAL WORK ACTIVITIES:
Coordinates the activities of a small housing office, assigning tasks to clerical workers and monitoring workflow, overseeing activities including report preparation, requisition and purchase of supplies, and maintenance of office records; Maintains, or coordinates clerks who maintain, participant and housing records; Contacts various human service agencies and refers tenants to such organizations as visiting nurses, Department of Social Services, medical transportation, and youth and family counseling; Daily involvement with project maintenance activities, including communication with maintenance staff, and facilitating needed maintenance and repair work; Prepares correspondence dealing with housing applications, participant selection, project or program regulations, and related activities, and completes multiple forms and ledgers using a personal computer; May assist in evaluating, planning, organizing, and coordinating operational activities, including property management and participant relations; May participate in a variety of surveys and studies relating to housing activities; May be initial point of contact for outside agencies and vendors; Continues to perform Housing Specialist tasks, as needed, and also for training purposes (including): Interviews prospective participants to complete housing applications and collect eligibility information and documentation; Interviews new and current participants to obtain data regarding income and household expenses and collects documents of proof, then verifies information is accurate by checking directly with sources; Determines eligibility and suitability of participants for residency in public housing and Section 8 programs, and conducts recertification of housing eligibility for current participants; Computes income and expenses to determine participants’ rental charges; Inspects rental units to identify repair and maintenance needs and need for correction of safety hazards; Discusses with public housing participants complaints against them such as poor housekeeping habits, insect infestations, landlord/neighbor relations, noise, etc., and delivers oral and written lease enforcement notices when necessary;
High school diploma or Equivalent; AND
I. A. Associate's degree in Human Services or Business Administration or a related area; ( AND) B. Three (3) years of full-time work experience or its part-time equivalent involving explaining complex information and making determinations based on complex rules, guidelines or procedures, in fields such as, but not limited to, social services, financial aid, insurance claim investigation, employment and training intake, mortgage origination, housing eligibility intake.
II. Five (5) years of full-time work experience or its part-time equivalent as described in I-B.
SPECIAL REQUIREMENT WHEN ASSIGNED TO PUBLIC HOUSING:
Valid N.Y. State Class D driver’s license. This license must be maintained while in this assignment.
Availability of a car for daily use.