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University of Rochester Referral Intake Coordinator - 225710 in Rochester, New York

Referral Intake Coordinator Job ID 225710

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 008 Financial Counseling&Outpt Reg


Position Summary:

Using excellent customer service skills and exercising through knowledge of hospital policies and procedures as they relate to registration, financial screening and scheduling; Updates Op Time visits for all elective (SDA/SD23/ASC/Direct) by utilizing department policies and procedures; arranges for the admission of patients to inpatient and outpatient beds by utilizing a variety of procedural schedules and patient referrals; schedules and assigns accommodations and service locations; monitors and ensures that all functions are completed in an accurate, efficient and customer-oriented manner; works with physician's offices, CATH lab and OR regarding discrepancies; accountable for meeting department standards for completion of missing registration items and insurance information.


Referral Managment:

  • Collects patient demographic and financial information for elective patients in an efficient, customer-oriented manner.

  • Identifies documents and communicates Infection Control Screen (ORSA/VRE/TB) for proper patient and bed assignment precautions. Identifies third-party payers, level of care, diagnosis and procedure codes for accuracy.

  • Works with provider offices, CATH lab and the OR to resolve discrepancies and obtain missing information.

  • Responsible for making sure cases and cosmetic packages are setup correctly into our hospital information system.

  • Coordinates referral information with Financial Counseling, Lab and Outpatients Services, Strong Surgical Center, Sawgrass Surgical center, Admitting and Strong West Surgical Center.

  • Reviews Medicare C-List to ensure proper Level of Care.

  • Coordinates and reconciles multiple schedules (OR, Cath Lab, Radiology, GI, Strong Surgical Center, Sawgrass and Strong West surgical center) for all hospital admissions Communitcates any known issues to appropriate Financial Counselor.

  • Registers facility to facility transfer encounters, adds Financial Counseling stop bill, and informs Finanical Counselor of potentioal transfer back.


  • Coordinates and reconciles multiple schedules (OR, Cath Lab, Radiology, GI, Strong Surgical Center, Sawgrass and Strong West surgical center) for all hospital admissions. OPRAs, and procedures.

  • Follows up with providers regarding cancellations and date changes.

  • Reviews case changes and updates timely.

  • Maintains department standard for being worked out at least IO days in workqueues, excluding add-on cases to allow for timely completion by Financial Counselors.

Quality Management:

  • Monitors referral quality and independently coordinates required improvements with physicians' offices or other areas of Strong Memorial to maintain quality standards. Identifies ways to reduce follow-up, repetitive or corrective work.


Associates Degree in related discipline (Finance, Registration and Admissions) or 3 years of related experience, preferably in a hospital setting, or an equivalent combination of education and experience. Requires high degree of professionalism and motivation with excellent communication, customer service, computer skills, knowledge of medical terminology, and ability to type 45 words per minute. Flexible to work weekends, other assigned hours/and or responsibilities as needed.

NOTE:This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled