Experience Inc. Jobs

Description We are looking for a meticulous Quality Assurance Specialist to join our team in Rochester, New York. This role offers a contract to hire employment opportunity in the human services industry. As a Quality Assurance Specialist, you will be responsible for ensuring regulatory compliance, improving quality, and performing routine audits.

Responsibilities:

• Design and implement quality improvement initiatives in collaboration with the agency's leadership.

• Conduct new staff orientation and provide ongoing training on corporate compliance, HIPAA, documentation expectations, and other regulatory and agency expectations.

• Execute regular documentation audits across all programs to meet the expectations of regulators and oversight bodies.

• Provide constructive feedback to directors and staff, and perform specialized audits as needed to identify trends and evaluate outcomes.

• Coordinate incident reporting and facilitate internal reviews.

• Collect and analyze data for the purpose of improving quality across the agency.

• Assist in the distribution of consumer satisfaction surveys and the implementation of recommended actions for improvement.

• Schedule meetings and appointments as needed, ensuring all attendees receive necessary information regarding meeting location.

• Use your auditing skills to ensure that all procedures and policies meet regulatory standards.

• Utilize your customer service skills to resolve any inquiries and maintain a high level of service. Requirements • Proficient in auditing processes, with a focus on operational audits and regulatory audits.

• Experience in a call center customer service role, demonstrating exceptional customer service skills.

• Knowledge of corporate compliance procedures and regulations.

• Familiarity with regulatory policies and reporting requirements.

• Ability to interpret and apply regulatory policies to maintain compliance.

• Strong communication skills to effectively address customer queries and concerns.

• Attention to detail for thorough review of operations and processes.

• Ability to generate reports detailing audit findings and recommendations.

• Proactive in identifying potential areas of non-compliance.

• Commitment to upholding the highest standards of quality assurance.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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