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Avangrid Service Company Program Manager - Operational Excellence in Rochester, New York

Job Title: Program Manager - Process Improvement & Standardization

Company: Rochester Gas & Electric

Reports to: Senior Director - Process & Systems

Department/Organization: Process & Systems

Location: Anywhere within our territory

The base salary range for this position is $97,504 to $126,755 and is dependent upon experience

Scope of Work - Main duties, settings, geography, reporting relationships, and other relationships:

Responsible for creating, standardizing, improving, and developing Network Processes to optimize them for productivity, cost, safety, and quality purposes in all Avangrid companies.

This position reports to the Manager of Process Improvement & Standardization, part of Process & Systems group within Process and Technology (P&T) business area.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

1. Process Analysis: Evaluate and analyze the existing processes within each company, identifying points of convergence and divergence.

2. Standardization of Procedures: Develop standardized procedures for various activities related to the operation, distribution, maintenance, and supply of energy and gas.

3. Identification of Best Practices: Research and identify industry best practices in terms of efficiency, safety, and regulatory compliance.

4. Cross-Company Coordination: Coordinate with different departments within each company to ensure effective implementation of standardized processes.

5. Training and Development: Develop and deliver training programs to ensure that employees are familiar with and capable of following the new standardized procedures.

6. Change Management: Manage the transition process and cultural change necessary for the successful implementation of the new standardized processes.

7. Production of Processes Documentation: Create and maintain detailed documentation, including process flows, process instructions, and technical guidelines to ensure consistency and clarity in the implementation of procedures.

8. Quality Assurance: Implement quality assurance systems to continuously monitor and evaluate the effectiveness of standardized processes.

9. Efficiency Optimization: Identify opportunities for improvement in standardized processes to increase operational efficiency and reduce costs. Includes and is not limited to defining requirements for improvement and implementation of new systems.

10. Regulatory Compliance: Ensure that standardized processes comply with all relevant industry regulations and standards for energy and gas.

11. Risk Assessment: Conduct risk assessments to identify and mitigate potential safety and compliance issues associated with process standardization.


Education & Experience Required:

  • Bachelor's degree required or an associate degree with 5 years of relevant experience required.
  • A minimum of 2 year of program/project/process management experience.
  • Proficiency in Microsoft Office tools (Word, Excel, Power Point).
  • General knowledge and experience of Gas/Electric Operation/Utilities sector.


  • Black Belt 6 sigma Certificate / General Knowledge of 6 sigma Methodology
  • Change Management Practitioner Certificate / General Knowledge of Change Management Methodology
  • Project Management Certificate / General Knowledge of Project Management.
  • Proficiency in Microsoft Project, Visio, Minitab, Design of Experiments, Statistics and probability.


  • Strong problem solving and analytical skills and an ability to multi-task.
  • Strong interpersonal, communication, and negotiation skills.
  • Demonstrated ability to manage people
  • Ability to work with all levels of the organization


  • Develop Self & Others
  • Empower to Grow
  • Collaborate & Share
  • Be a role model
  • Focus to achieve results
  • Be Agile

Competency Requirements:

It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below.

1. Delivering for the Business:
  • Global view of the Business - Advanced
  • Achieving Results and Continuous Improvements - Competent
  • Initiative - Advanced
  • Innovation & Creativity - Competent

2. Global Relationships:
  • Flexibility & Globalization - Competent
  • Customer Focus - Competent
  • Communicating & Influencing - Advanced
  • Teamwork - Competent

3. Managing People:
  • Team Management - Advanced
  • Developing Others - Competent

AVANGRID employees may be assigned a system emergency role and in the event of a system emergency,

may be required to work outside of their regular schedule/job d

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Job Posting End Date:

Minimum Salary: 97504.00 Maximum Salary: 126755.00 Salary Unit: Yearly