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GENERAL PURPOSE:

Leads a team responsible for processing the organization's human resource information using the most efficient and cost-effective computer systems and applications. Researches, analyzes, designs and maintains information systems in support of human resource administration and projects. Monitors HR information needs and designs new or modifies existing systems to meet changing requirements. Manages staff, makes hiring decisions, provides coaching, training and mentoring, manages performance and determines staffing needs.

The Manager will lead a team of Functional Analysts that HCM, Benefits, Compensation, and Recruiting applications for a large and complex organization. The applications utilize Workday cloud solutions, with Extend custom modules.

This position will be primarily remote and will require some on-call responsibilities.

RESPONSIBILITIES:

Manages a team of professional staff providing support for the respective infrastructure or application(s)

• Supervises, recruits, guides, coordinates, and evaluates departmental team members, providing day to day management.

• Instructs and coaches analysts on disciplines such as service architecture, design, troubleshooting, vendor escalation and customer interaction.

• Allocates personnel, manages budgeting and billing processes for related responsibilities.

• Works with peers and team members to support cost effective information services and promote a unified systems architecture.

• Promotes information security practices to meet the requirements of secure systems, electronic commerce, and legislative acts.

• Assures quality of service delivery through expectations, oversight, and management controls.

• Assure best practice change and code management is followed, and supporting technical documentation is organized and maintained.

• Contributes to a world-class information technology organization, assisting in continuous process improvement initiatives and refinement of service offerings.

• Manages software contracts, service contracts, and other related delivery mechanisms used in support of objectives herein.

• Participate in an on-call support rotation as required.

Primary IT liaison in support of co-location services and service level agreements (SLA); including Centrally provided services

• Coordinates services relevant to user needs, serving as liaison to SLA customers.

• Acts as an agent of information technology innovation. Keeps apprised of relevant trends and emerging needs. Seeks to understand opportunities and challenges from colleagues. Maintains currency with peer institution trends. Proposes and implements improvements and capital projects from these concepts.

• Develop business case documentation which substantiates requests for capital and operational investments and deliver approved projects on time, within budget and with quality.

• Collaborates with IT peers to evaluate, plan, and deploy the use of technology and related processes.

• Identify areas of improvement relating to systems, processes and delivery of services with a goal of improving service availability and usability.

Leads infrastructure/application/service projects based on the area of expertise

• Develop project plans and resource estimates

• Manage the project resources towards achievement of established deliverables.

• Projects may include evaluation of new procedures and software.

• Serve as a technical resource to the project, as needed.

• Work with users to understand and document business requirements. Assist in the translation of the business requirements into configurable hardware and/or software rules.

Serve as a technical resource – 20%

• Design, develop, test and implement interface programs, application configurations, enhancements, and/or customizations.

• Configure, test, and implement business, security and data validation rules.

• Support design, development, and configuration efforts as required by the environment

• Participate in ongoing stabilization, support, and maintenance.

• Maintain a broad knowledge of technology, equipment, and systems.

• Perform miscellaneous job-related duties as assigned.

Participates in on-call rotation and serves as an escalation point for the team. Completes on-call technical health checks as required.

Leads efforts to complete internal and external audits as required.

Interfaces with IT Leadership during emergencies or unplanned events and prepares executive level communications. May serve as manager during emergencies providing leadership and guidance to a larger response team.

Other duties as assigned.

QUALIFICATIONS:

Required:

• Bachelor’s degree in related discipline such as Computer Science, Business, Data Science, Engineering, or an equivalent combination of education and experience required.

• 4 years of related experience, preferably 2-3 years in a supervisory capacity or an equivalent combination of education and experience.

Required Technical and Business Skills:

• Excellent verbal and written communications skills.

• Ability to provide on-call support as required.

• Ability to perform after-hours and weekend maintenance and implementation activities.

• Ability to actively participate in a team.

• Ability to handle multiple tasks at one time and meet required deadlines.

• Ability to contribute both individually and provide technical leadership as part of a team.

• Ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change.

• Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this.

• Exemplary speaking and presentation skills.

Exceptional customer service skills, including outstanding verbal and written communications and ability to diffuse difficult situations.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Pay Range

Pay Range: $96,860 - $145,290 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time
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