Job Information
Eastman Kodak Company IT Systems Engineer in Rochester, New York
IT Systems Engineer
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Date:Aug 28, 2024
Location: Rochester, NY, US, 14650
Company: Kodak
Role Overview
This role will support Windows / Mac OS, and O365 related apps, as well as “End-user computing” tools and infrastructure products. This technical role will maintain daily activities as a Level 2-3 analyst resolving issues and providing support for requests, projects, and enhancements.
Position Responsibilities:
•Provide advanced level 2-3 support for Desktop & Helpdesk escalations.
•Provide back up support for Windows 7, 10, 11 image creation and software application support.
•Desktop software deployment using EPM/ISM tools.
•Integration support between EPM and ISM tools.
•Support for providing temporary and permanent admin services to the user for their desktop/laptop.
•Support for the Systems Management Services & tools.
•Overall management of the EPM tool.
Preferred Technical Skills:
•Knowledge of client operating systems (Windows, MACOS, iOS, Android).
•Knowledge of Office 365 and Microsoft Azure.
•Knowledge of application installations and interoperability.
•Knowledge of complex computing environment and infrastructure.
•Experience with certification and testing methodologies.
•Experience with IT device security.
•Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
•Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
•Knowledge of networking and client server fundamentals.
•Experience entering, tracking, and resolving service calls with proper documentation.
•Effective problem solving/troubleshooting skills.
•Good judgment /analytical skills.
EOE Policy Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Estimated Salary: $85,000 - $110,000
Experience Level: 5-10 Years
Requisition ID:587
Nearest Major Market:Rochester
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