Job Information
Bryant & Stratton Healthcare Programs Admissions Sales Coordinator in Rochester, New York
Description
Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.
We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.
Apply now to join our team of student-focused associates!
Position Description
The Healthcare Programs Admissions/Sales Coordinator works as part of a small team and is responsible for the recruitment and retention of qualified online and campus-based healthcare students through the demonstrated use of consultative needs-based selling. This position is actively enrolling new students into our various healthcare certificate programs through the College’s Continuing Education Division (CE).
The Healthcare Programs Admissions/Sales Coordinator also assists in the day-to-day operations in support of the CE’s Healthcare training programs’ sales goals and objectives. Ensure accurate collection of sales data, along with supporting the college in achieving student enrollment and retention goals while performing a wide range of complex and confidential operational and administrative duties. Inside sales responsibilities include extensive telephone, face-to-face, email, texting, and computer work. This sales position requires excellent communication and interpersonal skills, along with reliable customer service.
(Note: While preferred, this position does not require the candidate to possess a background or experience in the healthcare field.)
Essential Duties and Responsibilities :
Enrollment/Scheduling : Management of monthly and annual class student schedules, including all changes, in an accurate and timely manner. Interview and enroll qualified students to meet individual class, monthly and annual goals, in person, via the telephone and email. Registration and scheduling data entry for new and continuing students. Review all student files for compliance. Create and maintain student records in CRM, BANNER, and electronic files. Ordering books for students in a timely manner. Make recommendations to improve processes.
Manage Student Accounts : Create necessary documentation for students to obtain grant funding with stakeholders and manage funding spreadsheets, managing of student payment plans, late payments, and bad debt.
Reporting : Manages reports and student outreach for self and sales staff, such as student attendance, and payment plans.
Customer Service : Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, email, text, chat). Aids all new students for Blackboard navigation support. Ensure students adhere to the rules and regulations of the course, retain enrollment throughout program, maintain communication with students and counsel them. Report to Regional Healthcare Director on the status of the newly enrolled student’s orientation and retention progress.
Technical Applications : Uses multiple technical applications, including MSOffice (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.
Administrative Functions : Collect payments and maintain payment agreements for new students. Design class rosters, maintain class log sheets and maintain accurate notes in electronic database. Maintain student electronic records and hard copy files. Prepare instructional payroll contracts.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
College Competencies:
Accountability—Takes ownership
Brand Ambassadorship—Understands our brand and messages it to the students
Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
Accuracy & Timeliness—Shows careful attention to details for all departmental work and commits few errors.
Communication with Customer Focus—Communicates openly and honestly with students and associates and presents information in a clear and concise manner, both orally and in writing.
Manages/Organizes Priorities - Takes initiative and utilizes resources to ensure priorities are met promptly and corrects problems as they arise.
Profession-related Acumen—Adheres to BSC policies and procedures objectively and consistently and respects and maintains confidentiality.
Key Competencies and Skills :
Verbal and written communication skills
Listening skills
Problem analysis and problem-solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Teamwork
Stress tolerance
Resilience
Qualifications :
Associate degree required
Sales and / or customer service experience
Administrative experience
Telephone and networking experience
Ability to learn curriculum requirements, course content and necessary pre-requisites within each program offered
Internet Savvy with multiple browsers
Ability to function effectively as part of a team to meet overall division goals
Familiar with Microsoft Office product, especially Excel
Ability to work independently and oversee a busy office environment
Critical thinker
Ability to multi-task and prioritize work load
Ability to interact well with students, staff, and faculty
Physical Demands and Work Environment :
Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
Position also requires the use of computer technology/equipment.
Position requires the ability to hear conversations and receive information in person and over the telephone.
Position requires the ability to convey detailed and essential instructions or ideas accurately, loudly, or quickly.
SALARY:
$45,000-$50,000 ($21.63-$24.03 per hour)
This position is eligible for overtime.
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
Qualifications
Skills
Preferred
- Communication: Advanced
Behaviors
Preferred
- Innovative: Consistently introduces new ideas and demonstrates original thinking
Motivations
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Education
Required
- Associates or better