Job Information
T-Mobile USA Inc. (Rochester) Customer Service Account Associate in Rochester, New York
Order#: NY1491878
Customer Service Account Associate
We're offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals.
Responsibilities:
Provide effective and timely resolution of various customer inquiries and concerns. Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances. Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided. Meet department productivity and quality standards. Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
Qualifications: High School Diploma/GED (Required) 6 months customer service experience preferred (Preferred) Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred) Ability to work efficiently with multiple applications and computer screens simultaneously. At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!
At least 18 years of age Legally authorized to work in the United States