Rochester Housing Authority Computer Communications Technician in Rochester, New York
TYPICAL WORK ACTIVITIES:
Provides technical assistance and responds to user questions about network and personal computer operations; Creates user access to networks, establishes network security access based on predefined guidelines, and resolves basic connectivity problems; Identifies, diagnoses and solves user network, telecommunications and other software and hardware problems, including production halts, printer problems and other network malfunctions; Refers problems or consults with contractors or vendors, as needed; Staffs helpdesk and responds to user questions about network and other hardware and software systems; Installs, configures and customizes a variety of network and other hardware and software systems, often at remote sites; Establishes network security access based on predefined guidelines; Manages, designs, and maintains website and intranet (RHA only); Maintains web filter and user profiles to monitor/limit web access (RHA only); Monitors and troubleshoots network, hardware, and phone line problems and notifies users of their status; Evaluates networks and recommends improvements; Tests or helps test hardware and software; Researches and recommends new hardware and software; Sets up, maintains and explains user accounts, such as e-mail; Reads and understands manuals and technical materials; Trains users and information systems staff on network access and personal computer software; Keeps informed of new network trends, technologies and developments; Monitors network performance and maintains records of system activities; May write Requests for Proposals (RFPs) and contracts for services, negotiating the scope of the work and monitoring contractor work.
ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of personal computer operating systems and peripherals; Knowledge of website design (RHA only); Ability to think logically and creatively; Ability to install software on a personal computer; Ability to analyze, diagnose and solve computer operation and/or system problems; Ability to maintain records; Ability to read and understand technical materials; Ability to identify and understand user needs and problems; Ability to establish and maintain effective working relationships with others; Ability to communicate orally, explaining technical information to non-technical individuals; Ability to communicate in writing; Ability to work independently, managing time and meeting deadlines.
High school diploma or GED
(A) Bachelor’s or Associate’s degree in Computer Science (or a closely related field) AND two (2) years work experience supporting or maintaining computer systems, through troubleshooting user problems.
(B) Three (3) years of work experience as stated in (A).
A valid New York State Class D driver’s license is required at time of appointment. This license must be maintained throughout appointment to this title.
If appointed to Rochester Housing Authority – Possession of a Microsoft Network Administration Certificate within eighteen (18) months of appointment.