Experience Inc. Jobs

Community Health Worker

Rochester, NY (http://maps.google.com/maps?q=480+Genesee+Street+Rochester+NY+14611) • Care Coordination

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Job Type

Full-time

Description

JOB TITLE:Community Health Worker

DEPARTMENT:Care Coordination

REPORTS TO:Director of Care Coordination: Kara Fredette-Benitez

FLSA (TBD by HR): Non Exempt

JOB PURPOSE: Responsible to providing outreach, follow up and referral in a medical setting. The position requires strong interpersonal skills to make connections and build relationships with target patient base. The Community Health Worker works collaboratively with others in order to make critical linkages to health information and community services for patients. Performs a variety of tasks.

MAJOR RESPONSIBILITIES (Essential functions):

· Participate in an interdisciplinary care team meetings as indicated

· Assists in the deployment of established care plan

· Serve as a resource for clinicians and care coordination staff by outreaching patients who are unable to be reached

· Assists patients in completing forms and applications

· Assists patients with appointment scheduling

· Assists program staff with follow up

· Establishes and maintains contact with patients

· Responsible for establishing trusting relationships with patients and their families while

providing general support and encouragement.

· Follow-up with patients via phone calls, home visits and visits to other settings where

patients can be found.

· Be responsible for providing consistent communication to the Care Management

staff to evaluate patient/family status, ensuring that provided information, and reports

clearly describe progress

· Act as a patient advocate and liaison between the patient/family and community service

agencies (i.e. schools, Department Human Services, hospitals, community resources, etc.).

· Record patient care management information in the EMR (training provided) and other

software no later than 24 hours after patient contact

· May coordinate transportation an or other services to assist patient in availing themselves to health care needs

· Works in conjunction with Care managers and QI team on patient gaps in care (mammography, colonoscopies ect)

· Uses computer applications such as spreadsheets, word processing calendar, email and database software in performing work assignments

· Ability to possess a valid State Driver’s license and to ability to travel is required

· This position requires compliance with the Center’s Compliance Program, Standards of Conduct, and its written policies, procedures and protocols (collectively, the “Written Standards”). Such compliance will be an essential element considered as part of the annual performance evaluation criteria. Failure to comply with the Written Standards (which includes the failure to report any conduct or event that potentially violates legal or compliance requirements of the Written Standards) will be met by the enforcement of disciplinary action, up to and including possible termination of employment, in accordance with the Center’s Compliance Program Policy and Procedure –Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.

· The job-holder is given:

Instructions

Constantly

Frequently

Infrequently

Seldom

a. Supervision

X

b. Instructions

X

c. discretionary authority

X

d. Authority over others

X

· The working condition of the position is: (for example, outside, a typical office setting, etc). This is primarily a typical medical office setting, but there may be times that home visiting is required or accompanying patients to community resources is necessary.

· Physical requirements:

ACTIVITY

FREQUENCY

Constantly

Frequently

Infrequently

Seldom

Standing

X

Walking

X

Sitting

X

Lifting

X

Carrying

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Feeling

X

Speaking

X

Hearing

X

Seeing

X

Depth Perception

X

Color Vision

X

Repetitive Motion

X

Other?

· The mental demands for this position are: (such as, multi tasking, ability to concentrate, balancing competing priorities, alertness, etc) Mental Demands include:

· Ability to Multitask

· Ability to Concentrate

· Prioritize work load

· Creative problem solving

· The machines or equipment the jobholder is responsible for operating are: (examples: phone, fax, copier, computer, etc).

· Fax Machine

· Cell and Office Phone

· Copier

· Scanner

· Computer

i. Outlook

ii. Excell

iii. EMR

· The jobholder’s work is reviewed by: Kara Fredette-Benitez

EDUCATION AND EXPERIENCE REQUIRED:-Associates degree in human services or commiserate experience in outreach/community health. Medical office/hospital or outreach experience a plus. Experience with diverse cultures and populations preferred.

LICENSES AND CERTIFICATIONS:Must have valid driver’s license and reliable transportation.

SPECIAL SKILLS, KNOWLEDGE REQUIRED:Bilingual language skills preferred. Office or hospital medical experience a plus. Experience with diverse cultures and populations preferred.

Requirements

same as above

Salary Description

$16.28-$16.93/HOUR