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Catholic Charities Family Community Services Case Manager - Project Anchor in Rochester, New York

Case Manager - Project Anchor

Job Details



Job Location

1645 St. Paul St - Rochester, NY

Position Type

Full Time

Education Level

Not Specified

Travel Percentage


Job Shift


Job Category

Nonprofit - Social Services


The primary goal of this project will be promoting housing and food security in a crisis and providing case management to support long term self-sufficiency. This position is responsible for intake and eligibility assessment for assistance with housing or food during a crisis, as well as providing case management to clients who have received assistance from our program. This position also effectively supports ongoing and collaborative communication amongst all program staff and is responsible for supporting a culturally competent & trauma informed environment for clients and teammates.

Essential Duties and Responsibilities

  • Works independently to manage schedule and prioritize key tasks to complete them in a timely manner.

  • Contributes perspective to the development & improvement of program procedures, reporting problems & barriers while performing duties.

  • Uses experience, training & skills to provide care in a culturally competent and trauma informed way to our clients. Showing empathy and understanding to clients and providing care and services without judgment or prejudice.

  • Maintain a customer service mindset with referring staff (internal & external) while collaborating with other staff in a client’s care team to creatively meet program requirements and meet client needs together.

  • Maintain a working knowledge of available resources & agencies in the community that can support a variety of client needs.

  • Participates in relevant Agency meetings and/or trainings.

  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.

  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

Delivery of Referral & Intake Procedures

  • Approaching and understanding client situation in ways that respect traumas they may have experienced and centers their needs & preferences.

  • Completes eligibility assessments to make informed decision to assist client for available services or resources on a case-by-case basis

  • Set client expectations up-front about requirements, including the deadlines, documents they must provide, and when they can expect a decision.

Provision of Case Preparation Assistance

  • Assists participants in understanding and meeting requirements for eligibility to receive CRS services, as set out in funder regulations.

  • Collects and reviews participant’s submitted documentation in order to secure services.

  • Collaborate and communicate all interested parties to creatively remove barriers while meeting program requirements.

  • Provides regular and on-going communication with participants regarding outstanding requirements, deadlines for submission, clarifying information needed and the adjudication of the participant’s case.

  • Works with program supervisor during case review to finalize a client’s case and ensure all eligibility requirements are met.

Provision of Services

  • Provides notice to involved parties of case approval and intention to provide services on behalf of the participant and follow through make sure disbursement of services were provided and tracked. (i.e. the check was mailed)

  • Completes funder required baseline assessments (HMIS, Social Determinants of Health) to begin case management & follow up services.

Provision of Follow-up Case Management Activities

  • Provides follow-up assessments to monitor state of participant’s progress towards program goals

  • Provides guidance and referrals as necessary to support client’s stated goals.


Education: Bachelor’s Degree in Human Services or related field preferred. Equivalent combination of education and experience will be considered. **

Credentials: N/A

Experience: At least 1-2 year(s) of experience within a Financial Assistance and/or Human Services setting. Must have experience with Microsoft Office. The equivalent combination of experience and education will be considered.