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Rochester Institute of Technology Captionist I in Rochester, New York


Position Title:

Captionist I


NTID-Real Time Captioning and Notetaking Services Team 1

Job Responsibilities:

Please note: This position is 40 hours per week/9 months(39 weeks per year).

Work months are August through May

Hours vary daily

Real-time captioning at RIT/NTID provides deaf and hard of hearing people immediate access to spoken language and enables participation in communication and dialogue with others.

This position is critical in providing entry level live Real-Time Captioning in classrooms, meetings, interviews, and other live events. Captionists use laptop computers and specialized software to render instant speech-to-text translation on a viewer (iPad/laptop) or other display for the benefit of an individual consumer or larger group in a number of real-time live events.

For you:

We offer paid training upon hire. Hours for this position require flexibility to support student schedules, including the ability to work weekdays, Monday through Friday, within the hours of 8am to 10pm. Accepted candidates must successfully complete an in-house (6-8 weeks) training and comprehensive skills assessment program.

As a member of the RIT community, you will receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time; retirement savings plan with an exceptional employer matching contribution; and tuition assistance for you and your family, just to name a few).


Attention to detail:

• Using materials provided, obtain all terminology inherent to assignments.

• Use consumer feedback to assess effectiveness of service provided, proofread transcripts and make necessary changes in grammar, punctuation, sentence structure and spelling.

Technical Support:

• Responsible for weekly equipment maintenance. Troubleshoot simple disconnection issues, operate other peripheral equipment, and solve basic hardware, software and other technical problems.

• Assist with and adapt communication to facilitate understanding between hearing and deaf individuals.

Opportunity to succeed:

• Attend staff meetings and network with other staff members to maintain the flow of information critical to quality service.

• Participate in professional development opportunities.

• Must be willing to learn sign language, as well as gain further understanding of Deaf culture.

• Will work towards promotion through the captionist career ladder process

FLSA Category:


Requisition Number:



National Technical Institute for the Deaf

Required Application Documents:

Cover Letter, Curriculum Vitae or Resume, List of References

Employment Category:


Additional Details:

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism, and inclusion in the workplace. RIT provides equal opportunity to all qualified individuals and does not discriminate based on race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need a reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu .

How To Apply:

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :


Required Qualifications:

The ideal candidate will have the following skills and experience:

  • Associate's Degree OR in lieu on of Associate's Degree, High School diploma/General Education Degree (GED) plus two years of completed college coursework.

  • Bachelor's degree preferred

  • Minimum typing speed of 65wpm, higher preferred.

  • Candidate must successfully pass screening to attend an online captioning course to learn specialized software, culture specific information and best practices for captioning.

  • Routinely moves captioning equipment weighing 10-20 lbs. across campus for various classroom and event needs.

  • Excellent grammar, command of the English language and the ability to process information at a rapid rate.

  • 1 - 3 years related experience in an office setting and 2 - 4 years demonstrated ability to proficiently use office technology, computers and software applications.

  • Must possess a confident personality, excellent customer service skills, the ability to work independently, work under pressure, and the ability to maintain confidential information.

Please note : The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program. Candidates can review page 4 of RIT's Safe Driving Policy (https://www.rit.edu/fa/grms/sites/rit.edu.fa.grms/files/docs/VehicleSafetyProcedures.pdf)

Department/College Description:

A day in the life of a Captionist:

Your day is spent interacting with students in the classroom. Your communication talent allows deaf and hard of hearing students the ability to participate in class discussions, ask questions, and participate in breakout groups in the classroom. One day you can be in an engineering class, the next day, a business class. You are a partner with the professor, relaying classwork to the students you are working with. You get to experience education first hand.

About the Department:

TypeWell is a speech-to-text (captioning) specialized software technology and service that is used at Rochester Institute of Technology (RIT) in the Department of Access Services at the National Technical Institute for the Deaf (NTID), one of eleven (11) colleges at RIT. The technology is successfully being used to provide communication access to individuals who are deaf or hard of hearing in many programs around the country. In addition to educational environments, TypeWell can also be used in business and community settings, and with individuals with other disabilities, such as those with a visual impairment.

What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/fa/humanresources/sites/rit.edu.fa.humanresources/files/docs/Benefits_at_a_Glance.pdf) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Henrietta Campus — 100%

Hourly/Salary Minimum:


Hourly/Salary Maximum: