Experience Inc. Jobs

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Provider Relations Liaison has primary responsibility for supporting the implementation and on-going operational support for Mayo Clinic systems that support our external users. As the liaison between the external providers and our internal teams, the liaison utilizes their knowledge of clinical processes, EMR and Mayo Clinic systems to provide customer service, training and daily support. Serves as first escalation point for external customer support to resolve provider and practice issues. Ability to resolve if possible or triage and escalate the problem to the appropriate team. The individual will adhere to privacy policies and procedures and report any suspected breaches and is responsible to validate portal users using approved guidelines and process. Provides communication and follow-up to our external providers. The individual must demonstrate a strong ability to build rapport with others and effectively communicate even in difficult circumstances. Other key responsibilities include providing input and support for process/workflow analysis, proactively identifying quality issues and escalating to appropriate physician, collaborating with various internal teams to assure we meet agreed upon turnaround times that support the eConsult process. Schedules vary. Travel required.

Qualifications

The position required a Bachelor's degree in business, healthcare or related field and 4 years of successful operation process driven or web based system experience as well as successful client service experience with all levels of decision makers. An Associate's degree in business, healthcare or related field and 6 years of experience in a clinical setting with successful clinical operations experience. Experience with electronic tools including but not limited to: Electronic Health Record, spreadsheets and presentations tools Must be able to work independently and possess excellent interpersonal and communication skills. Strong writing skills to document processes and prepare training presentations is required. Ability to present in group setting is required. Experience with the scheduling processes and systems that support the clinical practice is preferred.

Work will primarily be performed remotely but at times will require incumbent to be on site. Therefore, must live within a reasonable driving distance of one of our three campuses.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$28.40 - $42.61 / hour.

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

40

Schedule Details

Monday - Friday - 7am-5pm

Work will primarily be performed remotely but at times will require incumbent to be on site. Therefore, must live within a reasonable driving distance of one of our three campuses.

Weekend Schedule

NA

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Joy Kundrata

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.