Experience Inc. Jobs

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.

• Dental: Delta Dental or reimbursement account for flexible coverage.

• Vision: Affordable plan with national network.

• Pre-Tax Savings: HSA and FSAs for eligible expenses.

• Retirement: Competitive retirement package to secure your future.

Responsibilities

Mayo Clinic Assistant Supervisors assist the GSOC Supervisors in overseeing all GSOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Global Security services, both Enterprise and campus-specific. Provides coverage of a GSOC Operator position while working. In the absence of a GSOC Supervisor, provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Global Security Leadership. Assists with GSOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement. Assists the GSOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations. In the absence of a GSOC Supervisor, will maintain communications and working relationships with outside agencies. Introduces new technologies and procedures to the GSOC while maintaining existing business practices and contractual arrangements. In the absence of the GSOC Supervisor, gathers and collates open-source security information and assesses/monitors real-world security events for escalation. Provides on-call coverage for the GSOC and fills the Global Security Hospital Incident Command role when needed. Other projects as assigned.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience or Associates degree with three years of operations center, security, healthcare, law enforcement or military experience or HS/GED with five years of operations center, security, healthcare, law enforcement or military experience.Bachelor’s degree preferred, experience working within a security/emergency dispatch or operations center preferred. experience with Microsoft Office required. Project management experience preferred. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail-oriented, mission-driven, and able to multi-task continuously. Emergency Telecommunications certification is preferred. Board certification through ASIS (CPP or PSP) preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals. Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The GSOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.

Exemption Status

Nonexempt

Compensation Detail

$30.98 - $41.82 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

12-hour shifts. Position might require OT if major events occur close to shift change or for special event coverage. Holiday rotation working average of 2 holidays per year. All shifts start at 0600 to 1800.

Weekend Schedule

Every other weekend.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Stephanie Brackey

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.