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FANUC America Corporation Service/Installation Engineer in Rochester, Michigan

FANUC America CorporationService/Installation Engineer Rochester, MI 48309

AtFANUC America Corporationwe are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career atFANUC America, we invite you to applytoday!

FANUC America Corporation is the world leader in robotics, CNC systems and factory automation and has been voted by our employees as a Top Workplace, year after year. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable.

FANUC America Corporation (FAC) is currently searching for aService/Installation Engineerin Rochester Hills to be responsible for providing FAC (robotics) customers with on-site repair, troubleshooting, programming, and/or maintenance services for FAC robots and related system peripheral equipment on an emergency or unscheduled basis. Primary responsibilities will include:

  • Provide on‑site repair, troubleshooting, programming or maintenance services for FANUC robots and controllers, electrical control devices, mechanical units, transfer devices and peripheral equipment.

  • Discuss, diagnosis & repair robot operational and process problems as reported by the customer or technical support group.

  • Document FANUC products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.

  • Compete Field Service report for each customer call and report daily to Service & Dispatch to update status and availability.

  • Maintain a service tool kit and documentation to facilitate rapid customer response.

  • Store and maintain a service stock of parts commonly used on robot repair calls.

  • Perform warranty service on FANUC products.

  • Coordinate responsibilities, activities, and schedule with Service Supervisor to insure customer satisfaction, proper billing, and support collections activities.

  • Communicate frequently with involved FANUC America employees and customer employees to insure that expectations are being met.

  • Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.

  • Maintain a home office for coordinating activities in between service calls.

    Ideal candidate will have the following experience/skills and education:

  • Associates degree in a technical field, or equivalent technical education; Bachelor degree preferred, or equivalent relevant experience.

  • Minimum three years of experience with robotics integration/installation/service.

  • Mechanical/Electrical/Pneumatic troubleshooting, teardown, and repair experience.

  • Previous experience with FANUC application software and programming.

  • Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.

  • Ability to read and interpret PLC ladder logic.

  • Previous experience with FANUC robots, controllers and peripheral equipment on RJ3, RJ3iB, & R30iA control platforms.

  • Previous experience with common robot applications (spot welding, arc welding, material handling).

  • Significant overnight travel often required.

    We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental & Vision Insurance

  • 401(k) Retirement Program

  • Life Insurance

  • Short-Term & Long-Term Disability Plans

  • Tuition Reimbursement

  • Wellness Program

  • Flexible Spending Accounts

  • Employee Assistance Program

  • Flexible Benefit Dollars

  • Generous Holiday & Vacation Program

    FANUC America Corporation is an equal opportunity employer that proudly extends opportunities to qualified individuals including disabled persons and veterans without regard to any legally protected status or characteristic.