Job Information
FANUC America Corporation Advanced Technical Support Engineer in Rochester Hills, Michigan
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America , we invite you to apply today !
FANUC America Corporation (FAC) provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation.
The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.
Primary responsibilities will include:
Support FANUC system integrators with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects.
Support FANUC system integrators and end customers with engineering support during system execution phase of projects.
Apply FANUC technology ( iRVision , Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.) to provide solutions to customers.
Provide ROBOGUIDE simulations.
Conduct robot throughput and cycle-time analysis.
Create and present training sessions for integrators and end users.
Manage FANUC technology and equipment used for integrator training and tradeshows.
Provide technical support at tradeshows across the U.S.
Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (25%).
Provide design engineering using SolidWorks.
Provide remote technical support for integrators and end users.
Coordinate and lead meetings with customers.
Ability to travel to customer sites including overnight and on weekends as required by customer deadlines.
Ideal candidate will have the following experience and education:
Bachelor’s degree in Engineering (Electrical, Mechanical, Computer Science), or related field; or equivalent, relevant experience.
Prior experience managing and mentoring junior-level engineers.
Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision – 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots.
Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting.
Ability to configure FANUC hardware and software options.
Customer-focused with strong communication and presentation skills.
Ability to analyze customer issues and find resolutions quickly.
Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool , DiagnosticPRO , MotionPRO .
Equal Opportunity Employer, including disabled and veterans.