Experience Inc. Jobs

Citizens Independent Bank and its employees strive to maintain customer trust by never compromising our honesty and integrity, demonstrate social responsibility to our communities, build and maintain close customer relationships by providing exceptional customer service, and achieve great things together with teamwork, common purpose, and a shared vision. These values drive our success and define the foundation of our business. We are seeking candidates that will be excited to promote and support these values in the communities we serve! We are seeking a Deposit Operations Associate/Operations Specialist. A Deposit Operations Associate must be a team player who is supportive of the Mission, Vision, and Core Values of CIB. This position is responsible for providing a full range of professional, technical and general support for consumer and business customers, and other departments within the bank. The position requires a self-starter with the ability to exercise independent judgement. The incumbent will be organized and can multi-task with a sense of urgency to ensure critical daily deadlines are met. The position requires exceptional customer service skills and consistently maintain a positive attitude. They work closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills. The incumbent for this position will need to think critically and be able to easily identify patterns of suspicious or fraudulent activity. Accuracy and attention to detail are critical to success in this role. Primary Responsibilities: Act as primary point of contact for Online Services set up, maintenance, and troubleshooting for both consumer and business customers. Provide maintenance for consumer and business customers and handle other administrative duties as needed. Identify opportunities for process improvements within the department. Provide support to customers and staff across various channels including, but not limited to, secure messaging, online banking, email, and phone. Process and perform maintenance on non-posted items, stop payments and holds. Monitor Online Services for fraudulent or suspicious activity. Provide backup coverage for the Cash Management Specialist, including Cash Management implementation and maintenance. Additional Responsibilities: Complete research requests and various projects as needed. Update procedures as needed. Other duties/projects as requested. BENEFITS: People come first - our clients, our employees, our families, our communities Rewarding and challenging work Work-life balance is important We strive to promote from within Employee education and training is vital Full benefits including medical, dental, vision, 401k with match, LTD and STD, employer paid life insurance, paid holidays and half-day off for birthday, generous PTO, incentive compensation plan Starting Salary: $22.00 - $28.00 per hour depending on experience and qualifications Conveniently located in St. Louis Park, Robbinsdale, Hopkins, and Plymouth Work for a community bank with over 75 years of local banking history Opportunity to participate in fun community activities Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities