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Job Description Summary

First level support to the Service Sales function. Follow and execute the process from quotation/offers till Purchase order/contract receiving from sales to handover to Business Operation team.

Opportunities management with service sales teams by ensuring accurate sales data are reflected in the CRM “SFDC”

Coordination of all customer issues across functions like service delivery, logistics & finance.

Support the commercial operations leader in SFE & other activities related to driving growth by setting up effective processes to collect & analyze data.

Job Description

Essential Responsibilities

• Ensure first class service contract preparation on customer service contracts; non-contract services; install base data validation and quality.

• New customers “know your customer” KYC registration process are compliant and complete.

• Be the gatekeeper to the service P&L by ensuring quality revenue via reconciling actuals against quotes/orders placed making sure there aren’t any variations.

• Processing ETIMAD requests and all related checklists such as Tender payments, review terms and conditions and submit quote/offer on time.

• Flag deviations from service standards against customer requests.

• Conducting regular out of warranty/out of contract & 0$ socket reviews with Service account leaders to ensure consistency and growth on the new capture & renewals rates.

• Conducting regular IB reviews with Sales team to highlight the De-Installations and make sure with other functions that they are reflected on our systems; thus, having a clean IB

• Work with Service Account Leaders on their CR% and point out areas of improvement.

• Collaborate with Product Leaders and run profitability analysis, ensuring that our target margins are achieved.

• Support Commercial Operations Manager in the quarter estimate build-up, in addition to the Annual Business Planning process

• Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to quotes, KYC, PO processing, letters, appendixes.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Qualifications / Requirements

• A Bachelor’s Degree from an accredited college or university

• Minimum of 2+ years of experienced in Finance / Sales / Operations preferably within the Healthcare industry

• Excellent written and verbal communication skills, exhibits the ability to interact effectively with various types of people

• Proficient at PC office software such as excel, word, PowerPoint etc.

• Detail oriented, commitment to deliver the results

• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.

• Arabic & English language capability in both spoken and written

Desired Characteristics

• Trade and finance background is preferred

• Good presentation and problem solving skills, thorough attention to detail, and the capability to meet deadlines

• Ability to adapt to change and willingness to be flexible at all times.

• Excellent written communication skills and ability to document commercial information in an easy to understand and straightforward manner.

About GE HealthCare

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits

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Additional Information

Relocation Assistance Provided: No