Job Information
Lindberg/Mph Applications Engineer in Riverside, Michigan
*Summary: *Under the direction of the Application Engineering Manager, the Application Engineer will review requests, applications, and processes submitted by sales and/or customers. They will perform design calculations (as necessary), prepare cost estimations and generate quotations that meet LMPH fiscal goals, company standards, applicable codes, and the customer's specifications.
Essential Duties and Responsibilities: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Work with customers, direct sales, and sales representatives to discuss, refine, and ultimately sell standard and custom industrial heat processing equipment
Interacts with the customer and/or sales staff to review equipment specifications and customer requirements, and develop and write equipment test specifications, performance requirements, accurate cost estimates and accurate proposals/quotes
Works with sales representatives, sales support staff, and customers to meet their thermal processing and/or automation requirements through consultative design processes.
Prepares budgetary pricing and abbreviated proposals when requested to help qualify projects before investing greater resources which would be required to generate a detailed proposal with firm pricing
Generates detailed and accurate quotations/proposals with lead times to allow customers to purchase equipment. Create and maintain accurate and complete proposal templates
Determine accurate costs and ensure appropriate selling price based off LMPH margin goals, or as directed otherwise by the Director of Sales and/or President
Reviews quoted/shipped job margins and provides detailed analysis on financials that have variances when requested
Confers with appropriate coworkers, including engineering and production, to implement operating procedures and resolve system malfunctions
Confers with appropriate personnel in other departments, such as marketing, legal, and engineering, to provide technical information
Process purchase orders in ERP (currently AS400/BPCS) system and in Salesforce
Follow established communication process to notify internal departments of order status and provide customers with sales order acknowledgment
Develop working relationships with Engineering, Materials Management, Production, and other departments to address and resolve issues, as well as discussing potential projects to garner assistance as needed to close orders
Participate in cross functional teams to address and resolve manufacturing, design, and quality problems, and to ensure the continuous improvement of processes and methods
Participates in meetings, seminars, trade shows, and training sessions to stay apprised of new developments, technologies, and components
Occasionally travel to customer sites to review applications or meet with local sales representative and/or Sales staff to discuss projects with customers
Occasionally travel to trade shows for set-up/tear-down, staffing booth, participate in demonstrations, etc
For projects handled direct (with no outside Sales Representative or Direct Sales Person), the Application Engineer will follow-up with the customer to confirm receipt of proposal, address any questions or concerns, and actively sell the proposed equipment meeting company standards, applicable codes, and customer specifications
Ensure conformance to codes and to company standards for quality, profitability, and manufacturability
Stay current and informed of new developments in industry and new parts or methods to improve products or product designs
Comply with all housekeeping procedures, quality standards, and safety regul