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University of California Riverside, Bourns College Director of Campus Business Services in Riverside, California

Director of Campus Business Services

Job Number Full/Part Time Schedule Salary

28917708 Full Time 8AM - 5PM $93,400 - $177,200

Position Information

UC Riverside's Auxiliary Services is recruiting for the Director of Campus Business Services. Campus Business Services (CBS) provides a myriad of services to the UCR campus community, including faculty, staff, students, and visitors. CBS's units and services include: Digital Print Services (Quick Copy, Exam Printing, Digital Printing, and Bindery), Campus ID Card Services, Mail Services, Central Shipping & Receiving Services, ScotSurplus, Document Shredding Services, Business Store, Copier Program, Design/Marketing Services, and Bookstore oversight.

Under the general direction of the Associate Vice Chancellor of Auxiliary Services, the Director of CBS is a member of the Auxiliary Services senior leadership team. The Director has senior-level management responsibility for strategic planning, leadership, goal setting, organizational development, personnel and budget management of CBS. The Director of CBS is responsible for: strategic and operational direction and guidance for CBS in alignment with the mission of Auxiliary Services; direct leadership and oversight for 3 unit supervisors and 1 administrative support staff with 18 operational/support staff indirectly, and dotted line reporting for the vendor-operated Bookstore; establishes department vision for achieving annual goals across all business units and service areas related to service excellence, customer retention, operational optimization and rate development to meet department budgetary commitments; setting performance goals, develops Key Performance Indicators (KPI's) and establishes measurable quality assurance goals; developing a cohesive team of supervisors and staff to ensure extensive knowledge about service offerings across CBS to affect streamlining processes (e.g., work intake, reception, follow-up, work routing and customer outreach/engagement); ensuring delivery of a customer experience that is responsive, engaging and adaptable for all members of the campus community; directing marketing campaigns, customer outreach programs and relationship development on behalf of CBS; ensuring University policies and procedures are followed in all aspects of CBS's operation. The Director leads CBS on emergency planning/response as well as serves a critical role on the Auxiliary Services team for response and recovery/continuity.

*As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. *


Education Requirements

Degree Requirement

Bachelor's degree in related area and/or equivalent experience/training. Required


Experience Requirement

8 - 13 years of related experience. Required

Experience and/or knowledge of UC systems, policies, procedures and regulations. Preferred

Experience with collective bargaining units. Preferred

Previous supervisory/managerial experience. Preferred

Experience with personnel management including staffing, recruitment, training, disciplinary action, termination, and performance management. Preferred

Experience performing oversight of a myriad of business/operational units both core and auxiliary within a higher education setting. Preferred

Special Conditions

Special Condition Requirement

Hired candidate must successfully pass a background check through the DOJ and FBI prior to appointment start date. Required

Occasional travel for university related business meetings, conferences and/or professional development. Required

Minimum Requirements

Strong verbal and written communication skills; ability to influence/persuade all levels of staff.

Broad knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and/or personnel management under labor contract(s) and personnel policy.

Skills to work collaboratively with other locations.

Demonstrated management and conflict resolution skills to effectively lead and motivate others.

Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and/or accounting and payroll.

Broad knowledge of common organization-specific and other computer application programs.

Proven skills to quickly evaluate complex issues and identify multiple options for resolution.

Skills in organization and customer service to effectively manage multiple important priorities. Proven ability to organize department work functions in an efficient and effective manner.

Knowledge of human resources procedures, including staffing, hiring, training, disciplinary action, termination, and performance management.

Broad knowledge and experience with customer service and customer retention principles.

Ability to collect, analyze and summarize data to provide meaningful metrics or reporting for various levels of reviewers in an organization.

Ability to advocate and be the ambassador for developing and maintaining a brand throughout a medium to large business or campus community.

Ability to determine objectives, direct programs, develop strategies and policies. Demonstrated versatility and creativity in determining the best way of achieving unit goals and creating a new unit, services, or program.

Skill to develop and implement creative ideas and/or solutions to solicit customer feedback, service improvements, service offerings and communication strategies.

Leadership skills to mentor and develop management and administrative staff.

Preferred Qualifications

Possesses advanced analytical, technical and problem-solving skills and abilities and a strong awareness of medium to larger team/department strategies and customer needs.

Skill to maintain and manage websites with all current information on service offerings, emergency communications, work order submission, client feedback and contact information.

Knowledge of relationship management principles, practices and relevant methodology to facilitate strategic customer relationships.

Demonstrated knowledge of university/higher education bookstore operations and business models.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview (https://ucnet.universityofcalifornia.edu/compensation-and-benefits)