Experience Inc. Jobs

Key Account Manager

• Location Riga, Latvia

• Job ID 0000016579

• Category Sales, Marketing & Product Management

Job Description

We are looking for a motivated and inspiring Key Account Manager with the passion to build and nurture long term partnerships with our retail partners in the Baltic region (Latvia, Estonia, and Lithuania). Come and join the LEGO team!

You will bring a passion for customer service, outstanding collaboration skills and an insight driven approach to identifying and winning commercial opportunities creating value for both LEGO and our retail partners.

Overall responsibility:

Within the framework of LEGO Groups objectives, strategies, and priorities, take lead on – and in cooperation with all relevant internal and external stakeholders

– deliver a competitive joint scorecard with the customer.

• “You are expected to establish a balanced win-win partnership, being responsible not only for own targets, but also the customers scorecards. We can only be successful long term if the customers are successful with us and our offerings”.

Meet agreed budgets for customer and take lead on proper contingency planning.

• “You may not be fully responsible for what is going on in the bigger world, but you are 100% accountable for delivering agreed results with your accounts”.

Build long term and trust based sustainable relations with customers on all relevant levels.

• “By being open honest, delivering what you have promised – and not least by taking responsibility for how the customer performs with us”.

Responsibilities

• Follow status and dynamics in the retail landscape, as basis for identifying the optimal short- & medium-term customer business objectives.

• Support the development of a joint strategic plan/ambition level with relevant key accounts.

• Ensure development and execution of sustainable long-term business model with customers, which will ensure healthy business growth, transparency, and delivery of aligned KPIs.

• Develop outstanding customer business plans to support a sustainable growth agenda for LEGO Group as well as the customer. This includes defining must in battles, scorecard, flow and activity plans and P&L’s. Ensure internal commitment.

• Present the plan to the customers and ensure their commitment.

• Orchestrate the execution of the plan supported by accurate planning/after action review, cooperation with relevant stakeholders and regular business meetings with customer.

• Conduct accurate analysis and planning to support forecasts & demand plans, S&OP files, stock and shipment analysis, P&L on a customer level, assortment planning & optimization.

• Participate in regular market runs in all 3 Baltic countries.

• Support colleagues and proactively work for collaborative culture – in any aspect of business.

Do you have what it takes?

• Experience in Key Account management, preferably at top FMCG company.

• Solid strategic orientation proven by shaping the own area of responsibility.

• Curious and customer focused, result oriented with strong performance record.

• Excellent communication and collaboration skills, ability to listen and adjust to different customers.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO ® team today.