Job Information
Sonic Drive-In Area Supervisor in Ridgeland, Mississippi
As a SONIC Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC locations, at least two locations. You will also be responsible for training and supporting the store's employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The base salary for this position is $60,000-$80,000 based on experience. We profit share based on a monthly bonus. Monthly P&Ls are shared with managers and supervisor level to ensure accuracy and to show monthly bonus off the profit line.
The job description includes:
• Manages, trains, and coaches General Managers and conducts management orientation.
• Directs and assigns employees as needed to ensure all aspects of service meet operational standards
• Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
• Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
• Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
• Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
• Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
• Monitors performance of vendors. Takes immediate corrective action when necessary.
• Audits drive-in employment-related records and payroll records.
• Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
• Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
• Recruits, interviews and hire management team members to achieve proper staffing levels.
• Approves compensation levels of drive-in employees and managers within company guidelines.
• Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
Traveling around the Metro Jackson Market is a must to our stores.
Fast Food Restaurant Experience is required for this position. Serv Safe Certified. Management leadership Experience. MVP Sonic Group centrally located in Ridgeland, Mississippi.