Experience Inc. Jobs

Location:

Ridgedale, MO

Department:

Sales

Posted:

08/23/2024

Location Name:

Big Cedar Lodge

Wage:

Depends on ExperienceAnnual

Position Type:

Full Time

Shift:

Varies

Position Summary:

Manage the Groups, Vacation Planning and sales departments.

Expected Contributions:

• Protect and drive Big Cedar culture and values in all interactions
• Create a team that consistently meets or exceed conversion and sales goals
• Provide leadership and direction to teams in areas of responsibility.
• Strive to exceed the budgeted sales expectations

Essential Functions:

• Be knowledgeable about Reservations, Vacation Planning and Group booking responsibilities.
• Work in the day-to-day operation for each department.
• Manage the direction of Reservations, Vacation Planning and Groups.
• Generates reports for the Reservations Department.
• Complete associate schedules according to staffing guidelines and budget.
• Develops Associate reviews and departmental meetings.
• Performs any Administrative duties for the Reservations and Vacation Planning Department.
• Ensure all reservations are accurate and guaranteed.
• Assist in resolving all guest dissatisfaction issues.
• Will perform other duties as required.
• Maintain a highly motivated, knowledgeable staff that performs with little supervision that are extremely sensitive to guest needs and are consistently seeking to assist and upsell guests.
• Closely monitor labor and keep it in line with budget adjusting as necessary to ensure that the department is meeting payroll/sales goals.
• Monitor and record daily sales from previous day. Compare night audit totals with Run It totals and handle any corrections through accounting.
• Monitor Assistant Managers performance
• Assist in setting budget goals and held accountable for achieving target goals
• Monitor and evaluate call conversions and abandoned rates and holds team accountable

Candidate Profile:

Education and Experience

• 4 year degree in a related field preferred
• 5+ years management experience strongly preferred

Skills and Knowledge

• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills- Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Personnel and Human Resources- Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Law and Government- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
• Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking- The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Education and Training- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service*- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number Facility- The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality- The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

• Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success- Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team- Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust- Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication- Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making- Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

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