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Sr Operations Project Manager – Global Payment Operations

Charlotte, North Carolina;Richmond, Virginia; Scranton, Pennsylvania

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

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At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Line of Business Job Description:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

The GPO Sr Operations Project Manager provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness tasks. You will play a fundamental and influential role in helping to drive our GPO roadmap which focuses on delivering one function, one process and one platform for Sanctions Centers of Excellence within GPO while delivering all product, technology and/or operations sponsored projects within Sanctions space. This role requires a thorough knowledge of the operations area where you will be able to assess and analyze the impact of new initiatives globally across GPO (specifically in Sanctions space).

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems

• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis

• Partners with operations management on creating project impact and providing direction and guidance to internal teams

• Coordinates development of key project deliverables in partnership with various key internal and external business partners

• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures

• Establishes project status routines and tracks critical path deadlines and overall business measures for success

• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

• Driving decision making across Technology, Sanctions Operations, and Global Financial Crimes

• Acting as the primary point of contact and integration for operations across multiple projects

• Driving the end-to-end integration of various work streams to deliver the intended project solution, including requirements gathering, data mapping, project execution, integration, and implementation

• Managing the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards maintaining traceability

• Directing the work efforts of resources that may be functionally aligned as part of the project

• Managing the project scope, timeline, and budget/expenses

• Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance

• Implementing Artificial Intelligence capabilities to complement existing sanctions applications and operations processes

• Ensuring all applicable change requirements are satisfied

Required Qualifications:

• 10+ years of experience with projects, production support activities and/or operations

• Cross functional with strong business analysis, problem solving, quality management and organization skills

• Skilled in translating business requirements into technical requirements

• Experience with large scale projects/project management

• Executive reporting and presentation skills

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Excellent written and verbal communication skills

• Willing to learn and adapt to change

• Working knowledge of Windows and Microsoft Office

• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them

• Ability to prioritize workload effectively and work methodically to tight deadlines

• Ability to perform to a high standard under pressure

• Self-motivated, proactive and proven team player

Desired Qualifications :

• Experience of the Agile software delivery methodology and Jira

• Experience with model documentation, approval and governance

• Experience working across Technology, Sanctions Operations, and/or Global Financial Crimes

Skills:

• Attention to Detail

• Critical Thinking

• Customer and Client Focus

• Prioritization

• Risk Management

• Active Listening

• Coaching

• Collaboration

• Performance Management

• Planning

• Business Case Review

• Change Management

• Conflict Management

• Process Mapping

• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

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