Experience Inc. Jobs

West Creek 1 (12071), United States of America, Richmond, Virginia

Senior Manager, Project Management - Rewards Operations

As a Senior Manager, Project Manager at Capital One, you will manage the intake process and ensure we are executing on the various requests from our business partners across our Rewards products. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

You will lead the team responsible for ensuring cardholders earn and redeem rewards and can redeem those rewards in a seamless and regulatorily compliant way. Additionally you will work with product and internal stakeholders to deliver breakthrough business results that radically transform how we manage rewards setup and configuration. You will understand best practices, current technology, and business and customer expectations to deliver optimal customer experiences. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

General Responsibilities:

• Leading multiple small to moderate projects and programs by providing strategic direction to projects, peers, and direct reports

• Designing, developing, and managing project and release plans in a complex dynamic environment, revising needs to meet changing requirements and priorities

• Ensuring projects are documented appropriately to mitigate risk and delivered on time

• Leveraging problem solving and influencing skills to ensure project plans deliver on intent

• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Building relationships and collaborating with key stakeholders to ensure delivery of commitment.

• Leading a team of process managers, identify opportunities for improved efficiencies

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Display a passion for coaching and developing a team of associates through their leadership style

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Strive for process improvement by measuring and improving leading indicators

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 8 Years of Project Management experience

• At least 1 Year of People Management experience

• At least 1 Year of Operations experience

Preferred Qualifications:

• Masters / MBA degree

• At least 10 years of Project Management experience

• At least 3 years of People Management experience

• At least 3 years of Operations experience

• At least 3 years of JIRA experience

• PMP, Lean, Agile or Six Sigma certification

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).