Job Information
Capital One Risk Manager in Richmond, Virginia
West Creek 8 (12080), United States of America, Richmond, Virginia
Risk Manager
Event Managers at Capital One are highly motivated Risk professionals with excellent organizational, project management and communication skills. In this role, you will lead, support and manage work within Card Channels Event Management team, with a high level of exposure to senior leaders. You will partner with colleagues across legal, compliance, finance, Card Risk and other lines of business to deliver results that have a direct impact on customer experience.
Responsibilities :
Set strategic vision for the Event team, which includes, Events, Issues, scoping Anomalies, Issues and the tie into Complaints
Manage and improve the processes under your team, including improvements that span across other Event teams
Create and deliver monthly / weekly metrics to show health of your processes and be able to tell the story of what is most important in your team
Assist Sr Manager with transformational insights into the data from the Event team
Provide direct People Management to a portion of the Event Management team
Provide leadership for Risk Event and Issue Management execution through established processes to mitigate risk to company and ensure optimal customer outcomes
Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business
Influence the streamlining of interactions with the business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities
Coordinate, influence and negotiate priorities with teams to ensure event goals/timelines are met; escalate when appropriate
Research and problem solve as needed to support the business
Develop a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems
Train and develop others as necessary
Leverage data from Risk Events and Issues to derive insights that will influence risk mitigation
To be great at these things, a great candidate will have / be:
Experience in Risk Event and Issue Management, you seriously understand the ends and outs of this space
An experienced, supportive people leader: You’ll need to bring your heart and strategic vision to build on the inspiring, inclusive, engaged culture that helps elevate this team
Inspire others, through your amazing interpersonal skills, including oral and written communication
You work better as a team, listening to others opinions and collaboration is your strong suite
Build strong relationships and interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes
Ability to use your judgment and critical thinking skills to help the entire event team shine
React quickly, track multiple different events, across the team, while still maintain a focus on what’s important and when to escalate
Innovates frequently, offers ideas regularly, likes to brainstorm and solve puzzles
Acts with the highest levels of integrity in all circumstances and brings commitment to being well-managed in all dimensions of work
Demonstrates excellent time management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment
Location: This role is hybrid, where you will be expected to spend about half of your working time in the office and half working virtually.
Basic Qualifications:
High school diploma, GED, or equivalent certification
At least 5 years of experience in Risk Management
At least 2 years of experience in Project Management or Process Management
At least 2 years of experience in People Leadership
Preferred Qualifications:
At least 7 years of experience in Risk Management
At least 5 years of experience in Project Management
At least 5 years of experience in People Leadership
At least 5 years of experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).