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Universal Health Services Refund Analyst- East/Mill in RICHMOND, Virginia


One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Atlantic Region CBO (uhs.com) (https://jobs.uhs.com/atlantic-region-cbo)

The Atlantic Region CBO is seeking a dynamic and talented Refund Analyst.

The Refund Analyst is responsible for the accurate and timely research and resolution of credit balances including third party and patient telephone inquiries.

Key Responsibilities include:

  • Review daily worklist and researches assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifies source of payer.

  • Completes necessary forms and assembles information correctly to clear credit balance from A/R.

  • Review correspondences to resolve insurance request

  • Documents all actions in note screen of Patient Accounting system.

  • Complete expedited request for patient refunds in a timely manner

  • Posts allowed adjustments as needed to assigned accounts.

  • Directs any problems with accounts or where additional intervention is needed management for resolution.

  • Understands regulatory requirements concerning credit balances for patient and third party payers.

  • Other duties as assigned.

    Benefit Highlights

  • Retention Bonus Program if offered.

  • Loan Forgiveness Program if offered.

  • Challenging and rewarding work environment

  • Competitive Compensation & Generous Paid Time Off

  • Excellent Medical, Dental, Vision and Prescription Drug Plans

  • 401(K) with company match and discounted stock plan

  • SoFi Student Loan Refinancing Program

  • Career development opportunities within UHS and its 300+ Subsidiaries!

  • More information is available on our Benefits Guest Website: benefits.uhsguest.com

    Contact Information:

  • Nicole Baez

  • HR Coordinator/Recruiter

  • Nicole.baezRojas@uhsinc.com


    Position Requirements:

  • High school diploma or equivalent required.

  • Associates degree or higher preferred.

  • Strong Microsoft Office skills (Excel, Word, Outlook), customer focused for internal and external customers, strong attention to detail, ability to multi-task and excellent written and oral communication skills are required.

  • Familiarity with insurance contracts and 1-3 years experience in a healthcare business office setting preferred.

    EEO Statement

    All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

    We believe that diversity and inclusion among our teammates is critical to our success.

    Avoid and Report Recruitment Scams

    At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

    If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.