Fiserv Program Manager, Sr Advisory in Richmond, Virginia
What does a great Senior Advisory Program Manager do?
You will have an opportunity to deliver program outcomes within time, cost, quality and customer satisfaction parameters for client engagements. You will be responsible for oversight and management of the program and multiple tracks of work. You will have a chance to leverage various skill-sets, inclusive of program and project managers, ensuring a consistent usage of standard program and project management practices. You will provide leadership, vision, strategic planning and support tactical execution plans. Programs typically cross multiple business areas and third-party entities.
This Position is not eligible for Colorado.
You’re the kind of person who:
Has project management and/or consulting experience in an external client facing role. You are looking for a chance to lead complex programs and projects. You are client centric and can collaborate across several areas and various levels, building strong working relationships.
As a Program Manager, Senior Advisory, you can look forward to:
Ensuring predictable, consistent, and successful program delivery
Providing a holistic view of the overall program and its respective projects to the organization and all stakeholders
Monitoring the integrity of the program and execute measures to maintain such integrity
Defining program governance outlining roles/ responsibilities, decision rights, and clearly defined escalation path
Ensuring success criteria defined upfront to promote alignment and actively manage to expected program outcomes
Keeping all stakeholders (internal & external) engaged in the program, aligned on expected outcomes and informed throughout the program
Serving as a liaison with client and 3rd parties, ensuring alignment and understanding of key dependencies
Proactively communicate the program’s progress on an on-going basis, ensuring transparency
Providing leadership and key stakeholders with the information and venues to make effective, timely decisions Increase transparency by institutionalizing appropriate “inspection” practices to continuously improve project and program delivery and ensure a uniform, enterprise delivery customer experience
Required qualifications for consideration:
High school diploma or equivalent is required, Bachelor's degree strongly preferred
Minimum 8 years of program management
Experience working in an external client facing role
Experience in project and program management processes and methodologies
Experience with matrix management of cross-functional processes/ teams within and external to the organization
Ability to travel 20-25% (Post Pandemic)
Preferred qualifications for consideration:
Consulting experience strongly preferred
Project Management Professional (PMP) certification
Experience in banking, financial services, and/or software industries desired
Experience with Project Management tools
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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