VCU Health System Patient Access Rep in Richmond, Virginia
The chief objective of this position:
Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. Greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. Provide quality customer service to patient of all ages, their families, visitors, medical staff, clinicians and co-workers. Ensure that everyone is treated courteously, quickly, and with respect.
Licensure, Certification, or Registration Requirements for Hire:
Licensure, Certification, or Registration Requirements for continued employment:
Previous experience with computers, Microsoft Office software and navigating the Internet.
Previous experience keyboarding with the ability to type 40 words per minute
Previous work experience in a healthcare setting and knowledge of medical terminology
Experience with medical insurance, HMO, and managed care
Experience with appointment registration
High school diploma or equivalent
Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program