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Job Information

VCU Health System Patient Access Rep in Richmond, Virginia

  • JOB SUMMARY

  • The chief objective of this position:

  • Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. Greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. Provide quality customer service to patient of all ages, their families, visitors, medical staff, clinicians and co-workers. Ensure that everyone is treated courteously, quickly, and with respect.

  • Licensure, Certification, or Registration Requirements for Hire:

  • N/A

  • Licensure, Certification, or Registration Requirements for continued employment:

  • N/A

  • Experience REQUIRED:

  • Previous experience with computers, Microsoft Office software and navigating the Internet.

  • Previous experience keyboarding with the ability to type 40 words per minute

  • Experience PREFERRED

  • Previous work experience in a healthcare setting and knowledge of medical terminology

  • Experience with medical insurance, HMO, and managed care

  • Experience with appointment registration

  • High school diploma or equivalent

  • Education/training PREFERRED:

  • Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program

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