Black & Veatch Manager, Organizational Change Management (OCM) in Richmond, Virginia
Manager, Organizational Change Management (OCM)
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
Company : Black & Veatch Mgmt Consulting
Req Id : 44372
Job Title : Manager, Organizational Change Management (OCM)
Location : USVRTL
Business Unit Sector : MCD-MCD-CONNECTED CUSTOMER
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Project Only Hire : No
Visa Sponsorship Available: No
Serve as an organizational change management consultant primarily on Utility Transformation projects such as, Customer Experience, Customer Service and Billing, Advanced Metering Infrastructure, Operational Technologies and so on. Be well versed in five prongs of change management – communication, training, stakeholder analysis, business processes, and organizational design. Lead teams, work in small groups, and operate in a client-facing position. Utilize experience in customer communications. Travel as needed to various client sites.
Support business development activities and making sales presentations promoting the company’s OCM Capabilities and the value of such capabilities
Responsible for developing deliverables such as OCM strategy, Stakeholder Management, Organizational Impact Analysis, Business Processes and Business Process assessments, Training (plans, approach, creation and delivery)
Transfer knowledge, capabilities, and skills to improve others’ knowledge and skill levels
Enhance established working relationships with team members and management from within the client’s organization
Contribute to quality review on OCM engagements
Ascertain and meet client expectations within scope of engagement role
Develop applicable knowledge base and capabilities by using best practices to redefine tools and techniques
Outline specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value
Challenge client’s current strategy and direction through persuasive argument
Define competitive advantage and achievable value to the client through use of the strategic change components and metrics
Utilizes specialized knowledge to produce moderately complex work products and solutions across many phases of an engagement or one phase of a more complex engagement
Applies appropriate methods or recognized equivalent to identified client needs
Anticipates and resolves technical problems with occasional technical assistance from others
Develops, presents, and defends conclusions, recommendations, and implementation plans
Contributes to quality reviews of assigned engagements
Identifies technical issues impacting an engagement and proposes solutions
Manages client expectations within defined scope of engagement
Recommends appropriate resources based on the phases of an assignment
Delegates work to assigned team members
Uses defined processes and practices in assessing engagement risks
Manages engagement issues in less complex projects or escalates issues in more complex projects
7 years of experience in organizational change management
Experience applying a structured organizational change management approach and methodology for the people side change caused by business transformation
Experience developing a change management strategy including identifying risks and anticipated points of resistance and developing specific plans to mitigate or address the concerns
Experience conducting readiness assessments, evaluate results and present findings
Expertise developing a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
Proven ability to be an active and visible coach to executive leaders who are change sponsors
Ability to create and manage measurement systems to track adoption, utilization and proficiency of individual changes
Demonstrated ability to work with project teams to integrate change management activities into the overall project plan
Trained in Prosci
Six Sigma Certification
Experience in other Utility Areas – Infrastructure, Distribution, Work and Asset Management
Bachelor’s degree and relevant work experience
7 years of experience in a business/consulting environment working with Utilities
5 years of experience in organizational change management with Utilities
Experience in Customer, AMI, Operational Technologies capabilities
Certified in an OCM Methodology
Ability to travel up to 80%
Applicants for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Black & Veatch Management Consulting (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Work Environment/Physical Demands
Virtual position based in the United States with the ability to travel up to 80%
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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
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