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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Community Health Care Worker (CHW) will work as part of a behavioral health justice program and serve as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHWs help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and community partners, and help all parties to become more acculturated with each other. This position will work under the direction of a designated professional.

Fundamental Components:

-Conduct home visits with Aetna members with justice involvement and behavioral health (mental health and/or substance use) issues to reinforce following the care plan, adjusting tasks to fit with the members culture, language, and religion, improve access to care, identify health care needs, and improve outcomes.

-Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting members health and treatment plan through various communication channels.

-Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors, and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between clients and institutions.

-Assist with care plan implementation and Aetna member education during in-home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members.

-Assist members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.

-Identify gaps and opportunities to strengthen systems of care within the members community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs.

-Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assist in obtaining refills.

-Teach disease self-management (i.e. nutrition, symptom tracking and reporting).

-Accompany members to appointments as needed.

-Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g. progress notes, letters), and other administrative responsibilities as needed.

-Travel as required and use of personal vehicle to client homes, community locations, various agencies, and other outreach destinations.

Required Qualifications:

• Must reside in Richmond, Virginia

• Ability to travel up to 50% in Richmond Virginia

• 2-5 years experience Community Health Worker or Justice Population experience

Preferred Qualifications:

• 1-2 years’ experience providing clinical services; experience in justice-involved setting preferred.

• • Community Health Worker Certification or equivalent training and experience preferred.

• • Experience serving Medicaid populations in urban or rural environments; familiarity of local formal and informal resource networks preferred.

• • Bilingual in Spanish desired.

• Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions. Meet all requirements set forth by local state i.e., first aid, CPR, TB screen, etc. Experience using a computer and strong keyboard navigation skills including the use of MS Office Suite, Word, Excel and Electronic Health Records. Education and Certification Requirements Completed and approved CHW certification program

Education:

• The minimum level of education desired for candidates in this position is an Associates Degree

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 10/02/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.