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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Subject Matter Expert for the Direct to Consumer Retail, Premier, Wealth, Consumer Bankcard, Small Business Bankcard, Small Business Originations Lines of Business as well as Credit Analytics and Portfolio Performance Teams. Provide assistance needed with process and workflow for all daily production requirements within those units as well as support for Legal, Compliance, Audit, Exam, Client Complaint and project related tasks.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish. Please use numbers to separate each distinct responsibility.

1. Individual contributor specializes in a particular product set responsible for the development and maintenance for one or more of the following sub-business segments of all Direct to Consumer Retail, Premier, Wealth, Consumer Bankcard, Small Business Bankcard and Small Business Originations, Credit Analytics and Portfolio Performance Procedures and Process Maps (PPMs) and provide teammate assistance on Policy, Guideline and Procedure inquiries

2. Provide line of business SME support for Compliance, Legal, Audit, RLF, Servicing, Operations, Credit Risk, Infosys and Product teams. Assist Credit Risk and Product Development teams with Policy, Product and Guideline development and maintenance and serve as a Retail Community Bank liaison for audits, reviews and exams.

3. Responsible for the preparation and distribution of all Process and Policy related Communications, Huddle and Bulletin Topics for the supported teams

4. Provide project support or act in the capacity of a project manager for all activities for Direct to Consumer Retail, Premier, Wealth, Bankcard and Small Business Originations, Credit Analytics and Portfolio Performance, including any merger and/or acquisition related activities

5. Provide assistance with process improvements and development of tools to assist with daily production including the development of process and policy change training material or newly required tasks and maintenance of resource materials on the SharePoint site.

6. Serve as point of contact for Complaints Management, performing necessary research and providing appropriate, timely responses.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's Degree in Business or related field or equivalent education, training and work-related experience

2. 5+ years lending and loan processing experience

3. Demonstrated proficiency with computer applications, such as all Microsoft Office software products

4. Knowledge of internal and external regulatory compliance requirements

5. Ability to quickly resolve both teammate and client escalations

6. Excellent verbal and written communication skills

Preferred Qualifications:

1. Supplemental computer knowledge of SharePoint and Project

2. 3+ years' experience with project management and process improvements

3. Demonstrated experience with Policy and Procedures development

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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