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CARMAX Analyst II - Technology Operations in Richmond, Virginia

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

Analyst II- Technology Operations Delivery

At CarMax, we are industry disruptors. As an integral part of this, our EUC Analyst II designs and delivers end user hardware, software, and structured cabling solutions that power our continual improvement. From inception to completion, you will work alongside senior team members and platform engineering teams to implement hardware solutions and maintain processes that enable continuous delivery, optimization, monitoring, and ongoing support. It takes a passion for learning and utilizing new technology and techniques to deliver solutions at the speed of the business. To ensure this transformation and growth, CarMax is looking for an EUC Analyst II to work with Business, Application, and Infrastructure teams to leverage industry best practices, emerging trends, security compliance standards, and agile development methodologies to deliver best in class solutions to our IT partners and CarMax customers. Working collaboratively and creatively as part of the technology delivery team, you will help drive agile deployments of modern technology and work environments. Creative, curious, and highly analytical, you never stop learning and thrive on constant change.

Essential responsibilities of this position are as follows

  • Provide technical expertise to deliver medium to large end user hardware, software, and structured cabling projects through effective project management, customer interaction, and IT coordination.

  • Partner with IT teams to develop delivery plans for new technology.

  • Configure, troubleshoot, and diagnose desktop hardware, peripherals, and collaboration solutions including Teams video conferencing equipment as needed for projects.

  • Partner with construction teams to deliver technology to new work environments including new site deployment and existing site remodels and expansions

  • Partner with vendors to optimize equipment orders.

  • Lead 3rd party vendors for remote hardware deployments.

  • Drive through obstacles and time constraints to successfully deliver projects to completion.

  • Create and maintain documentation and knowledge base articles.

  • Report regularly on project status.

  • Implement tactical projects and software releases using predefined project methodologies.

  • Limited overnight travel. Be available for occasional after-hours and weekend deployment activities.

  • Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer and associate experience is the best it can be.

Required skills and experience are as follows.

  • Delivery focused with the ability to drive tasks forward and meet demanding deadlines. Ability to work independently and manage multiple task assignments.

  • Excellent written and oral communication skills. Communicate effectively to a wide range of internal and external audiences.

  • Self-Motivated and Self-Learner. Solid problem investigation, diagnosis, and solving skills with the ability to exercise mature judgement.

  • Strong sense of ownership, customer service, and integrity demonstrated through clear communication and positive action.

  • Assist in training others in best practices, procedures, and concepts.

  • Delivers solutions through building consensus in both business and technical perspectives.

  • Experience with multiple hardware\software platforms

  • Windows 10/11

  • MacOS

  • Microsoft Office 365

  • Support of IP Phones

  • Support of Network and Wireless Infrastructure

  • Mobile Devices

  • Virtual Desktops

  • Basic PowerShell knowledge

  • MS Teams video conferencing hardware (Poly, Logitech, Neat)

  • Modern endpoint management (SCCM, Intune, MECM)

Education and\or Experience :

  • 4+ years of experience within the IT industry

  • 2+ years degree in IT related course of study

  • 4+ years of experience in Windows Operating Systems, Windows, IP based networks, Microsoft Office products, MacOS and peripheral equipment (printers, scanners)

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Work Location and Arrangement: This role will be based out of the Technology Innovation Center and the CarMax Home Office in Richmond, VA and have a Hybrid work arrangement

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.