Job Information
Fairmont Guest Services Agent in Richmond, British Columbia
Company Description
What's in it for you?
An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The only luxury hospitality group to be awarded Great Place to Work® Canada
The opportunity to have fun at work alongside passionate hoteliers
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
Complimentary duty meal in our colleague dining room
Complimentary hotel stay for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
Full wage of $30.00
Job Description
Guest Service Agent
First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
Consistently offer professional, friendly and engaging service
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Assist guests regarding hotel facilities in an informative and helpful way
Follow departmental policies, procedures and service standards
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Other duties as assigned
Qualifications
Your experience and skills include:
Service focused personality is essential; experience is an asset
Able to handle a multitude of tasks in a fast-paced, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Must be flexible in terms of working hours - regular coverage of overnight shift
Ability to handle cash effectively and with accuracy
Prior experience working with Opera Cloud or a related system
Fluency in English; additional languages are a plus
As a condition of your employment, you must be fully vaccinated against COVID-19 and provide appropriate proof of vaccination to the hotel prior to your start date
Visa Requirements: Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.