Job Information
Snap-on Incorporated Technical Support Specialist-BILINGUAL FRENCH-CANADIAN in Richfield, Ohio
Overview Technical Support Specialist I - Bilingual French-Canadian Full-time--Non-Exempt Location: Central or Eastern time zone; Monday through Friday, (8a-5p) Summary This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics. Responsibilities * Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction. * Interfaces with Technical Support leadership as required. * Solicits information from other departments relative to Customer Support/Satisfaction. * Responsible for the sale of consumable items and non-contract technical services.Analyzes new and existing product trends affecting Customer Support/Satisfaction.Participates in procedural planning as required. * Generates reports as required. * Provides technical input and solutions relative to field service, training, sales and customer requirements. * Prepares documentation to support diagnostic needs. * Performs other miscellaneous duties as assigned. Qualifications * Minimum two-year degree or equivalent course experience in computer science/equipment or electronics. * Two to three years' experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred. * Proven oral/written communication and interpersonal skills. * Previous technical sales experience. * Knowledge of LAN/Ethernet required. * Proficient keyboarding skills. * Strong background in hardware, software, terminal emulation, and SCSI devices. * Proven strength in UNIX or Windows based operating system. * Capable of troubleshooting to resolution most problems with products supported. * Must be self-motivated to keep current with technology. * Ability to work overtime as required, travel occasionally, rotate shifts, and work holidays/Saturdays as required.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0MjY5LjEwNTA4QHNuYXBvbmNvbXAuYXBsaXRyYWsuY29t