Experience Inc. Jobs

Infosys Public Services is Currently looking for a Labor Project Manager.

Position Description (brief narrative): The Project Manager will oversee large Labor system implementations and projects, such as Unemployment Insurance (UI) Tax, Benefits, and Appeals, Paid Family Medical Leave (PFML), Workforce, Disability, or Industrial Affairs. This position will be responsible for working in a fast-paced environment focused on ensuring the project team provides quality services within time and budget for our clients.

Scope of Work:

• Managing software implementations from contract execution to post-production, to ensure successful completion on time and within budget.
• Developing the project schedule, detailed work plans, project estimates, and resource plans including determining and acquiring needed resources.
• Supporting the project team to ensure deliverables are deployed on time with the highest quality standards.
• Communicating project status internally, to the project team, and externally with the customer and any other involved parties regularly.
• Managing work team activities, risks, and commitments within the constraints of time, cost, and quality while maintaining an intense focus on customer satisfaction.
• Conducting meetings with project teams and vendors as needed.
• Working collaboratively with internal resources to ensure we meet/exceed productivity targets.
• Ensuring the successful completion of the project on schedule and within budget.

Required Skills:

• 7 years of project management experience.
• Project management experience with large system implementations.
• PMP Certified.
• Structured and process-driven mindset to drive and lead change with good influencing skills.
• A strong desire to achieve customer satisfaction and service standards.
• Excellent client/relationship skills - with strong written and oral communication skills
• Must be comfortable and confident presenting to and meeting with client C-Level leadership.

Preferred Skills:

• Project management experience with commercial software development.
• Labor, such as Unemployment Insurance (UI) Tax, Benefits, and Appeals, Paid Family Medical Leave (PFML), Workforce, Disability, or Industrial Affairs related products experience.
• Salesforce experience.
• Be flexible to meet with resources in varying time zones outside of normal work hours.
• Travel to client site (up to 50%) but may be higher or lower based on the client engagement.
• Areas of Responsibility
• Proposal development/solution design
• Engagement launch
• Engagement delivery
• Engagement management
• Client relationship management
• IP protection
• Operations

Leadership Qualities:

• Passion: Passionate about customer success.
• Inquisitive: Always learning; approaches each interaction with an open mind; great listener and hands-on.
• Leadership: Self-aware and strategic thinker; proficient at building strong relationships.
• Communicator: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
• Team Player: Proficient at collaboration and working with members of a team.
• Urgency: Ability to move fast and drive business value and results.
• Adaptable: Excels in high levels of uncertainty and change.

Educational Requirements:

• Bachelor's degree in engineering or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

Equal Opportunity Employer - minorities/females/veterans/indiv duals with disabilities/sexual orientation/gender identity