Goldman Sachs & Co. CWM- Marcus by Goldman Sachs – Partnership and Execution Analyst/ Sr. Analyst- Richardson, TX or Draper, UT in Richardson, Texas
MORE ABOUT THIS JOB
Consumer and Wealth Management (CWM)
Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.
The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.
Marcus by Goldman Sachs
Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
RESPONSIBILITIES AND QUALIFICATIONS
As part of the Delivery Partnership and Execution team, you will be responsible for helping re-invent how financial services are distributed and consumed. You will join a team of creative and driven operation managers to help build universally accessible and industry leading customer and agent solutions that are simple and transparent for the consumer businesses. You will be independently leading multiple process improvement and new feature projects partnering with multiple stakeholders across product, operations, Risk and Compliance functional teams along with external partners and vendors.
We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.
JOB SUMMARY AND RESPONSIBILITIES
Partner with Internal and external stakeholders to develop execution strategies to successfully launch new product features, benefits and promotions.
Coordinate any required sign-offs or agreements
Create business cases to support desired process improvement requests
Asses performance post initiative implementation, report out and propose updates based on results
Review various data points to identify hot spots and work collaboratively to identify solutions
Research and remain current on the latest industry customer service trends and recommend tools, services and practices for improvement
Work directly with Operational Excellence to develop crisp agent reference materials to ensure adherence to all regulatory and compliance requirements
Continually reprioritize and adjusts scope based on the evolving needs of the stakeholders
Escalate and resolve tactical issues quickly to limit business impact
Bachelor’s degree (U.S. or equivalent)
Minimum 2 years of experience in management role leading customer facing teams
Proficient in Microsoft Excel, PowerPoint, Visio and other software to deliver high quality materials
Ability to collaborate in a team environment, communicate effectively & influence others
Proactive, flexible and ability to multi-task
Ability to learn quickly and adapt to projects and deadlines
Strong communication, presentation and problem solving skills
4+ years of experience in management role leading customer facing teams
Experience in a start-up environment
Experience developing agent and customer facing materials
ABOUT GOLDMAN SACHS
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.
Location(s)US-TX-Richardson | US-UT-Draper
Job ID 2021-73824
Schedule Type Full Time
Function(s) Consumer Banking
Division Consumer and Wealth Management
Business UnitDigFin Project Delivery
Employment Type Employee