Job Information
Link Ford Lincoln and RV Service Advisor in Rice Lake, Wisconsin
Company Overview
Link Ford in Rice Lake is always looking for the right people to add to our outstanding team! Is a career in the auto industry is something that you've been thinking about? If you are excited to work at the premier Ford Motor Company franchise in northwestern Wisconsin, we'd love to have you apply today!
Weekly salary with generous monthly incentive/bonus plan
Full-Time, 45 to 50 Hours Per Week
First Shift.
Monday-Friday.
Duties and Responsibilities of the Job:
The Service Advisor is responsible for service sales, gross profit and proper handling of service customers. The actions of the Service Advisor will influence the volume of service business and has a definite impact on customer service. The Service Advisor works directly with the public, technicians and parts department and assumes the responsibility that repairs are completed correctly and in a timely manner. Customer follow-up, repair order close out and cashiering are also frequent tasks.
Maintain a standard for hours per customer repairs order written
Follow OSHA rules and regulations regarding safety
Greet customers in a friendly and timely manner
Schedule service appointments in person and by telephone in a friendly and timely manner
Obtain customer and vehicle information
Gather all details of customers' repair needs
Advise customer of additional repairs and completion time for those repairs
Indicate repair needs on Repair Order and relay to technician
Obtain customers signature on Repair Order and give approximate completion time
Handle telephone inquiries and challenges
Act immediately on all calls
Document return repairs and submit to manager weekly
Obtain verbal approval on all unsigned work orders
Communicate with technicians on required factory assistance
Minimum Requirements:
High School Diploma/GED Equivalent Desired
No Licenses or Certifications Requested
No Vehicle Requested
Class D - Regular (Auto, Light Truck, Moped) Required
No Endorsement Requested
18 or older Required
Qualifications and Skills
Read and comprehend instructions and information.
Excellent oral and written skills
Two years auto dealership experience is preferred
Possess a high school diploma or the equivalent
Work comfortably with the public.
Tidy, professional appearance.
Current driver's license with a good driving record
Must be able to work the following schedule: Monday – Friday 7:00 a.m. – 5:00 p.m.
Benefits:
Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision Insurance
Vacation, Paid Holidays
401K Plan
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