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Store Operations Specialist – Regional Inbox

Brand: Bath & Body Works

Location: Reynoldsburg, OH, US

Location Type: Hybrid

Job ID: 04BR7

Job Area: Store Operations

Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

This role acts as a liaison between home office and the field by supporting 1800 + stores with operational issues and resolution. This role collaborates cross-functionally with Store Support, HR, Asset Protection, Real Estate, Marketing, and Finance. Evaluates trends to understand global impact and offer partner resolution. Understanding pace, speed and attention to detail are an asset, while executing day-to-day support through a customer-focused lens.

Responsibilities

• Balance multiple priorities and partners with cross-functional teams to deliver solutions to store teams.

• Provide excellent communication (verbal / written) skills and ability to drive thinking in a hybrid setting

• Manage regional inboxes 40 emails per day. Demonstrates critical thinking and problem solving to support all store and store specific issues in a timely manner.

• Provide analysis to leadership to identify inbox trends for in the moment resolution or hindsight feedback

• Provide field communication support by drafting and approving messages in Zipline and managing uploads and upkeep of resources in the Library.

• Manages special projects and operational partnerships as needed

• Manage outlook distribution lists for District Sales Leaders and Regional Assistants

Qualifications

• Experience with influencing and collaborating with cross-functional groups, assessing store needs and ability to communicate and negotiate effectively with all levels inside and outside the organization

• Proficient writing and proofreading skills, technical skills, and knowledge of Microsoft Office Suite.

• Ability to multi-task large volumes of work, deliver under tight timelines, and demonstrate excellent time management; understands that speed is critical to success in a demanding environment

• Demonstrated track record in new concept development and process improvement

• Retail background, store selling, and operations experience preferred

• Ability to travel for store visits

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.

View Benefits Information (https://careers.bathandbodyworks.com/en/about-us/benefits/)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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