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Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Are you looking for a product group role where you can utilize your skills and creativity, not afraid to try something new in a team where you will be continually challenged and recognized for experimenting new ideas with Partners and new ways of working to accelerate customer acquisition and adoption of Microsoft’s security solutions?

Within the Customer Experience Engineering (CxE) group, the Customer, Communities + Partner Team (CCP) is seeking a Senior Product Manager to improve Microsoft Security products by enabling small and medium business (SMB) customers to onboard to our services, either by themselves or via the Partners. The Senior Product Manager will drive growth in customer acquisition, retention and adoption, deliver top-notch customer experience, and most importantly drive a data-driven customer/partner/engineering feedback loop to continuously improve our products.

In this role, you will work with many Microsoft teams like product engineering, marketing, field, Microsoft Partners, and Customers directly to identify blockers (sales and products), identify technical knowledge gaps, identify market opportunities for upselling and deployment, develop initiatives and playbooks and drive technical readiness efforts to help Partners achieve a Security specialization and Security go-to-market (GTM) offer. You will synthesize these into actionable execution plans to assist the field to drive revenue growth, adoption and usage, grow insights and customer evidence that product engineering can use for planning and product development.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Successful candidates can be located anywhere in the U.S.

Responsibilities

• Help SMB customers realize the value of our products by driving acquisition and usage at scale. As a trusted product advisor, you will enable awareness, acquisition, adoption, and usage of our products by creating repeatable and scalable processes.

• Work with MCAPS Global Partner Solutions (GPS) and product engineering to identify and mitigate product deployment friction through in-product experiences, automation and other delivery channels.

• Engage with partners, evangelizing the products and help unblock pre-sales and deployment challenges when they arise.

• Develop product and business knowledge to create and maintain technical acquisition, deployment and readiness content, facilitate sales and deployment blocker resolution and partner escalations to successfully enable customers to use our products.

• Partner closely with your product engineering peers to understand and continuously evaluate product roadmaps ensuring the partner ecosystem can successfully support our current product releases.

• Continuously improve our products: Working with your Product Engineering peers, you will use your product knowledge and expertise to influence product vision, strategy, and roadmap. You will do this by learning from customers, partners and our Field teams by collecting product insights and driving those insights into Product Engineering to continuously improve our products. 

• Incubate new features and products: You will help incubate new and exciting features and products with customers to assess scale feasibility.

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor’s Degree AND 5+ years’ experience in product/service/project/program management

• OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor’s Degree AND 7+ years’ experience in product/service/project/program management

• OR equivalent experience.

• Knowledge in technology and product knowledge within the Microsoft Security stack.

• Business curiosity, acumen and aptitude to quickly understand product capabilities, technology, technical issues, and customer/partner needs.

• Proficient in communications at all levels of an organization and across all functions from business to technical, and across multiple geographies.

• Demonstrated flexibility and experience in building, tracking, and driving mid to large scale programs.

• Self-driven and the ability to work autonomously and ability to prioritize across multiple projects.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .