Experience Inc. Jobs

Introduction

Intelligent Procurement Operations (iPO) delivers Source-to-Procure process expertise to IBM’s external clients as a world-class business process outsourcing (BPO) provider. The iPO Project Manager is responsible for solution and execution of the Implementation phase for new iPO outsourcing contracts. The Project Manager’s role is to drive the client and the implementation team through the transformation of our client’s organization to the agreed IBM procurement delivery model.

Your role and responsibilities

Key deliverables and activities include:

• Lead the Implementation Project Management Office

• Coordinate Implementation work-streams activities

• Manage the Integrated Implementation Project Plan, tracking all pre go live work streams, including IT, tools and application deployment

• Maintain the RAIL (Risk, Action, Issue Log)

• Monitor the project staffing and financial plan

• Report to clients and IBM stakeholders on Implementation phase progress

Job Description:

• Work with the iPO Solution Architect Manager to define the integrated pre go live solution, that enables the Solution Architect delivery model and provide the corresponding input to client proposals (cost case, proposal, approval process, client presentations, due diligence, contract negotiation)

• Act as the single point of contact and escalation for all implementation related activities

• Manage the implementation and deliver within time and cost commitments

• Communicate the implementation schedule and status to the engagement team, the delivery team, and the client

• Drive/manage subcontractors/third party providers required for the project

• Be accountable for the project and ultimate delivery service quality

• Ensure customer understands their responsibility in the implementation period

• Participate in setting realistic customer expectations for services being provided

• Participate in setting implementation expectations with customer (i.e. processes, measurements and services, going through discovery phase, with the that no surprises will be encountered)

• Responsible for cost management of the implementation budget

• Responsible for business-process alignment to secure value for end users and operational teams.

• Responsible to document process streamlining opportunities, as any automation, and potential gen-AI opportunities, and brigde, whenever required, applicable Process Change Requests.

• Accountable for overseeing development team’s work and aligning business needs with technical capabilities.

• Influence and manage team’s deliverables to meet the desired targets in close alignment with internal Delivery Leadership and PMO.

• Initiate and maintain all support documentation associated with the project.

Required technical and professional expertise

• Ability to travel, both domestically and internationally, up to 75% is required.

• At least 5 years in project management experience in a procurement environment is required.

• This is a client-facing role, and good communication/soft skills are a requirement.

• Team leadership experience (i.e., promoting teamwork and enabling communication between the different work-streams involved).

• Candidate should be proficient in MS Office, MS Visio, MS Project.

• Minimum Education: BA

Preferred technical and professional experience

• Knowledge of procurement shared service delivery model is a strong plus

• Experience leading major transformation projects in a service outsourcing environment is a strong plus

• Experience working with Application Development teams is a strong plus

• 6 Sigma Green Belt Certification is a strong plus

• PMP Certification is desirable

• ACP Certification is desirable