Experience Inc. Jobs

Job Title Workplace Experience Coordinator Job Description Summary The Workplace Experience Coordinator will be a key member of the Cushman & Wakefield account team as the onsite point-of-contact for our client's associates, guests, and vendors who need assistance with Facilities or Workplace Experience related questions/issues. This individual shall provide a positive experience ensuring service excellence for the users and occupants during their initial, and ongoing, interactions at the office. We are seeking a collaborative, energetic self-starter to act as the liaison between our client and our Facilities & Workplace Services organizations who will thrive in situations where this individual can interact with and help people. Job Description Job Description - Responsibilities Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression by communicating clearly. Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette. Cultivate and maintain trusted relationships with end users and cross functional colleagues. Ensures positive employee/guest experience through personal interactions throughout the day. Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities Assists with facilities administrative responsibilities, including supply ordering, visual inspection of meeting rooms, guest spaces or supply closets, and other responsibilities as required and requested. Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are set to standard and employee ready. Address all incoming requests from business units on meeting room amenities and related support at multiple locations. Assists with events and meeting room reservations. Collaborate with Facilities, IT, janitorial, and catering to provide wholistic support to employees for conference services related support at multiple locations. Function as the first line of response to user question and troubleshoot issues. Ensure complaints, questions, and suggestions from employees are addressed and conduct follow-up, if needed. Assists in the coordination of events/catering/ad hoc requests, including decorations and aesthetics Cooperate with Corporate Physical Security to align security protocols for employees and visitors in the workspace with building security policies. Understands and adheres to all safety and security protocols Act as designated Safety Officer in the event of building emergencies directing and leading employees through developed emergency procedures in collaboration with building procedures Function as the "eyes and ears" of the workspace and proactively submit work orders for building maintenance needs, repairs, broken or missing furniture before an employee/guest is impacted. Ensures issues are resolved in a timely manner. Address all client inquiries and complaints, assess problems, and take the necessary corrective action. Assist in the monitoring and assessment of vendor and property owners' performance for timely and quality completion of jobs. Meet and escort vendors for facility repairs, maintenance, or testing. Reviews internal work order system and reports service requests through building work order system. Communicates to facilities team, building management as tenant/landlord liaison. Monitor work orders and check the status of open work orders with the assigned party. Follow escalation protocols, having all required knowledge of cross functional teams' responsibilities. Communicate frequently with client, property owners, and vendors to resolve issues and provide project status updates. Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions. Remain knowledgeable regarding operational aspects of building systems.