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Valley Medical Center Patient Service Rep in Renton, Washington

Job Description

Clinic Network

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Patient Service Representative

ROLE: See criteria for Administrative Partner for generic job duties

AREA OF ASSIGNMENT: Outpatient Clinic

RESPONSIBLE TO: Clinic Manager

Prerequisites:

  1. High School Graduate or equivalent (G.E.D.) preferred.

  2. Demonstrates basic skills in keyboarding (35 wpm) and using a personal computer in Windows 2000 or XP environment.

  3. Able to communicate effectively in oral and written form in English language.

  4. Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.

  5. Excellent customer service skills.

  6. Knowledge of medical terminology and abbreviations and can spell and understand commonly used terms preferred.

  7. Minimum of 2 years of experience in a reception role, or 1 year in a physician's office.

Float Pool:

  1. Has adequate transportation to travel to clinics and VMC campus as necessary.

General Qualifications:

  1. Demonstrated ability to function effectively and interact positively with patients, peers and providers at all times.

  2. Demonstrated ability to access, analyze and apply concepts associated with protocol, policy and guidelines.

  3. Demonstrated understanding of agency compliance standards.

  4. Possess excellent customer service skills:

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``` 1. Acknowledges and positively greets each person within 3 seconds of entering

the reception area.

1. 1. Ability to communicate and work effectively with the physical and emotional

development of all age groups.

    1. Neat and well-groomed appearance, business professional.

    2. Demonstrated ability to maintain a calm demeanor at all times.

    3. Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.

    4. Demonstrated ability to successfully manage telephone interactions.

    5. Demonstrated ability to speak, spell and utilize appropriate grammar and sentence structure.

    6. Demonstrated ability to successfully utilize varying computer tools and software packages:

a. Utilize multiple monitors in facilitation of workflow management b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Business practice management system e. Preparation and printing of fee slips f. Preparation of patient chart TYPICAL PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: 1. 1. Generic Job Functions: See generic job description for Administrative Partner. 2. Unique Job Functions:

Telephone Management:

In order to serve the patient's needs successfully on the phone a PSR needs to listen well and think quickly in order to execute the patient's request. It's important to be patient, and keep the tone of your voice positive and kind. Good organization is key to navigating your way through the various computer programs while trying to locate information for the patient. Calls are continuously arriving in the call queue; the PSR is required to work quickly, while still giving the

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