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Paccar Winch Inc. eCommerce Implementation Manager in Renton, Washington
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Date: Jul 3, 2024
Location: Renton, WA, US, 98055
Company: PACCAR
Requisition Summary
The eCommerce Implementation Manager will be directly responsible for leading integration development of the industry leading eCommerce tool called Online Parts Counter (OPC) with our largest fleet’s business systems. This position is also responsible for driving engagement and the adoption of eCommerce solutions to PACCAR dealers and fleet customers to drive retail sales growth. The ideal candidate will have excellent communication and problem-solving skills, and strong project management experience. Successful dealer and fleet integrations with OPC will involve new development, management of existing integrated accounts, system upgrades, enhancements, and attention to customer and dealer user experience.
Job Functions / Responsibilities
Work directly with fleet customers and all associates across required departments to manage the implementation of fleet development integrations with Online Parts Counter.
Work with stakeholders to identify and capture business requirements; review deliverables; suggest process improvements as appropriate.
Research solutions, identify and mitigate risks pertaining to OPC.
Prepare and deliver virtual and onsite training for dealers and fleet customers related to OPC.
Provide excellent support to dealers and fleet customers.
Create and maintain all project related documents to include project plans, test plans, process flow diagrams, etc.
Provide status reports and communication on projects and issues to management and escalate when necessary.
Drive overall engagement and adoption of OPC across the dealer and fleet networks.
Research technology solutions and stay up to date on the eCommerce industry.
Other duties as assigned.
Skills / Competencies
Demonstrated project management experience with success in managing multiple projects and priorities simultaneously.
Excellent communication skills, both written and verbal.
Strong presentation and customer service skills.
Knowledge of dealership and fleet operations.
Ability to solve problems as they arise.
Self-motivated and able to work effectively with little to no supervision.
Strong time management and drive to push projects forward.
Experience in creating business requirements documentation from discovery through test and signoff.
Solid understanding of Business and IT acumen.
Understanding of the project lifecycle and experience of various project development methodologies.
Qualifications
Bachelor’s degree in Business, Information Technology, or other related field required
5+ years industry experience required
Exposure to IT Project Management methodologies
Advanced PM training (i.e. PMP), Six Sigma certification or training is preferred.
System integration experience preferred.
eCommerce experience preferred.
Available to travel up to 25%.
Competencies
Act with Integrity
Demonstrate Adaptability
Drive for Results
Influence Others
Lead Innovation and Quality Initiatives
Manage Execution
Use Sound Judgment / Business Acumen
Technical Acumen
Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Additional Job Board Information
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $96,700 - $136,290 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!