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Join Our Team as an Operations Deal Manager!

The Field and Operations Deal Management (FODM) team is dedicated to transforming field sales to maximize revenue and simplify collaboration with Microsoft through trusted partnerships. We are currently seeking an Operations Deal Manager to join our dynamic team.

If you enjoy working closely with field sales and are passionate about helping partners and customers do business with Microsoft, we encourage you to explore opportunities with the FODM team. We offer unique chances to work on exciting global projects in an environment that values diversity, focuses on talent development, and recognizes and rewards outstanding work.

Responsibilities

Business Program Planning and Design

• Enable deal management to maximize revenue realization.

• Manage a critical deal pipeline, providing insights on complexity, volume, and arrival with a focus on de-risking deals to enable on time and accurate processing. The team partners with the field sales, commercial solutions team, global regional operating centers, partner facing community and transact services.

• Multi-task and project manage many tasks simultaneously, working under continual deadline constraints.

• Simplify complex situations and apply analytical and problem-solving skills.

• Supports and contributes to performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive. Collaborates with others to understand overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans in collaboration with others.

• Identifies internal opportunities to develop new programs and improve current ones with minimal guidance. Collaborates with others to identify root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Begins to improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in program issues and strives for simplification.

• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery with guidance. Collaborates to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.

• Supports and contributes to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

Business Program Excellence and Execution

• Collaborates to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Begins to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Begins to independently work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.

• Works with others to evangelize programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact with minimal guidance. Begins to adapt communication style and storytelling strategy according to audience and business needs.

Business Program Management

• Assists others who oversee a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for programs. Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance.

• Demonstrates an understanding of mapping or how systems work and impact one another. Collaborates with others who work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Helps develop processes around scope and scheduled changes for programs, and communicates them to stakeholders.

Business Program Evaluation and Improvement

• Collaborates with others to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Begins to contribute to monthly business review (MBR) and begins to run rhythms regularly to identify what is working and what is not, and helps make improvements accordingly.

• Begins to independently collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback using scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Collaborates with others to use data analytics (e.g., scenario analyses) to derive insights and training that help identify program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.

• With minimal guidance, utilizes direction and strategy from leadership regarding business area of expertise in order to execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly with minimal guidance. Begins to help define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Begins to ensure buy in and adoption of the new program or change by others in the organization. Begins to develop the collateral required to enable key stakeholders and others to be on board.

Other

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvement

• OR equivalent experience.

Preferred Qualifications

• Deep field and partner knowledge, understanding of the Microsoft sales process, or similar industry experience.

• Microsoft licensing program knowledge and/or experience working with field and partners in some capacity.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $75,100 - $148,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $98,800 - $163,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 26, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .