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Community Outreach Program Coordinator

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Class Title

Community Outreach Program Coordinator

Class Code

1544

Salary

$62,940.80 - $88,587.20 Annually

• Definition

• Benefits

Classification Description Summary

Under direction, responsible for coordinating outreach and logistics related to the Clean and Safe Team activities. Daily activities include outreach and clean up logistics, including contacting other city departments, outside agencies and nonprofits, property owners, law enforcement, contractors, and the public to ensure collaborative and efficient operations; implements program goals and objectives; oversees assigned staff and contractors and performs a variety of administrative tasks in support of assigned area of responsibility.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Coordination of outreach and cross departmental cleanup operations (Reno Police Department, Reno Fire Department, Public Works, Parks and Recreation, Community Development, and Neighborhood Services, etc.).

Oversee and coordinate the activities of the site cleanup program, including but not limited to non-code compliant shelters, including the retention and maintenance of records and personal property.

Monitor cleanliness of public areas, parks, and assigned areas; coordinate pick up trash and debris, dispose as possible; management of the elimination of attractive nuisance locations.

Oversee and coordinate activities related to community outreach including supportive activities and referrals to appropriate services and resources, with a focus on transitional housing.

Establish and foster collaborative working relationships with community resources including housing resources, benefits resources, behavioral and medical health providers, emergency services, and other social service providers, etc.

Recommend and assist in the implementation of goals and objectives of the city-wide outreach and cleanup program, establish schedules and methods for providing outreach and cleanup program services; implement and administer policies and procedures.

Monitor program effectiveness and performance; recommend and implement modifications to systems and procedures; maintain accurate activities calendar, and daily reports concerning new or ongoing program activities and assigned areas.

Work with Reno Police Department to ensure proper security of the team, proper site postings, and develop and implement a safety protocol for program employees.

Oversight of associated personal property storage.

Coordinate with Municipal Court and Community Court programs.

Assist in the notification and/or involvement of peers at Washoe County and the City of Sparks in the efforts of the program team, as needed.

Respond to service requests and inquiries from the general public; provide information regarding assigned program management areas.

Participate in motivating and evaluating assigned staff; coach staff; work with employees to correct deficiencies.

Ensure the application of proper resources to accomplish the program objectives.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Operations, services and activities of municipal parks.

Pertinent federal, state and local laws, codes and regulations.

Principles and practices of cleanup program development and implementation.

Methods and techniques of employee safety.

Principles, practices, and techniques for effective interpersonal relations and customer services practices. Basic methodology of organizing groups and programs.

Principles and practices of fiscal, statistical, and administrative research and report preparation.

Principles and procedures of record keeping.

Principles of business letter writing and basic report preparation.

Office procedures, methods, and equipment including computers and related software applications.

Ability to:

Coordinate and direct assigned cleanup programs.

Recommend and implement program goals and objectives.

Allocate limited resources in a cost-effective manner.

Enforce pertinent federal, state and local laws, codes and regulations.

Interact effectively with the general public and handle sensitive situations.

Recognize and prevent the violation of City ordinances.

Recognize and take control of potentially hazardous situations.

Respond to requests and inquiries from the general public.

Operate standard office equipment including computers and software applications.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties. Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Completion of a high school diploma or equivalent, supplemented by specialized training in the cleanup and protection of parks and public areas.

Experience:

Two years of project management experience in human services, public health/safety, or a related field; or any equivalent combination of training and experience.

License or Certification:

Possession of an appropriate, valid driver's license.

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in an outdoor field environment; travel from site to site; exposure to noise, dust, potentially poisonous animals/insects, potentially hostile people, and all types of weather and temperature conditions; extensive public contact; exposure to hazardous traffic conditions; work in or around water and potentially hazardous chemicals and waste; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain. Incumbents may be required to work evenings and weekends.

Physical: Primary functions require sufficient physical ability and mobility to work in a field environment; to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate assigned equipment and vehicles; and to verbally communicate to exchange information.

Other Requirements

JD 04/2021

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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