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RR Donnelley Salesforce Marketing Cloud Technical Implementation Consultant in Remote, United States

The Salesforce Marketing Cloud Implementation Consultant (IC) is a hybrid business and technical consultant that works alongside new clients as they transition marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, and Oracle Responsys). Responsibilities include: technical, marketing and business related requirements gathering as well as effective management of a cross functional services team and successful solution roll-out. The successful candidate will have a strong understanding of marketing and associated business processes as well as experience in managing a technical engagement from inception through final deployment.

Position Objectives

  • Lead consultative engagements with marketing focused business teams to define and implement their technical and business related communication needs.

  • Present solution focused summaries of the platform architecture and integration capabilities.

Primary Responsibilities

  • Provide product and subject matter expertise to the client

  • Deliver and actionable framework that aligns the client's business needs to that of the partner's platform

  • Author detailed functional specifications documentation

  • Manage multiple client engagements and the associated team members

  • Provide quality assurance via creation and execution of configuration test plans

  • Identify project issues / risks and present alternatives to alleviate or resolve

  • Ability to explain technical details to a variety of audiences

  • Promote customer advocacy and reference-ability

Required Skills

  • Bachelor's degree from a four-year college or university, or equivalent technical training

  • Three years of online marketing and client facing experience combined at the minimum

  • Experience with email and/or marketing automation software (Salesforce Marketing Cloud) and integration with databases

  • Experience writing functional specifications documentation

  • Basic knowledge of HTML and CSS

  • Excellent communication skills (oral/written)

  • Excellent interpersonal skills

  • Ability to work effectively with non-technical personnel

  • Ability to work effectively in a team situation with developers

  • Excellent strong problem solving abilities and ability to work independently to resolve complex issues

  • Detail-oriented

  • Positive attitude and pro-activity

RRD is an EEO/AA including Vets and Disabled Employer

Required Experience